Hard Rock Hotel Las Vegas has issued a statement on May 1 in which they disclosed a security incident which may have affected the customer’s credit card information.
It said that the incident allowed hackers to access to information about credit or debit cards used at certain Hard Rock Hotel & Casino Las Vegas retail and service locations.
The information affected the names, card numbers, and CVV codes. However, it does not have access to the PIN numbers or other sensitive customer information.
According to the statement, the incident was happened to credit or debit card transactions between September 3rd, 2014 and April 2nd, 2015 at restaurant, bar and retail locations at the Hard Rock Hotel Las Vegas property, including the Culinary Dropout Restaurant.
The attack did not affect transactions at the hotel, casino, Nobu, Affliction, John Varvatos, Rocks, Hart & Huntington Tattoo or Reliquary Spa & Salon.
The hotel urged its customer to review their credit and debit card statements and report, if they notice any suspicious activity at their bank accounts.
It also informed that the customers are not responsible for unauthorised charges that are reported in a timely manner.
They wrote that in order to protect their customer’s identity, they have now engaged Experian®, the largest credit bureau in the US, which will offer the customers complimentary Fraud Resolution and identity protection for one year.
They said that Fraud Resolution assistance is available anytime however, customers are requested to activate the fraud detection tools, which is available through ProtectMyID® Elite. It provides superior identity protection and resolution of identity theft.
In order to activate ProtectMyID® , the customers have to request for an activation code through an email to hardrockhotel@protectmyid.com. Once they receive the code, they have to activate ProtectMyID® Elite at www.protectmyid.com/protect.
