Tension prevailed on November 6 at Touchnote’s website, an
app which allows users to send postcards directly from their phone, meaning
customers are able to snap a picture and send it off to friends and family with
little hassle, when its customers flooded upon the website to know about
whether ‘they are safe or not’ after the recent hack.
The Touchnote had sent an email on November 4 to its customers informing them about the data breach in which their names, email addresses and other information have been compromised by an unauthorized people.
“Our website is currently experiencing a lot of traffic and
may take a long time to load. We are working to fix this ASAP,” the company
said.
The Touchnote's website appears to be struggling to cope
with traffic, as concerned users visit it for further information. The company
has also asked them to change their passwords immediately for safety.
However, the customers’ full credit/debit card number,
expiry date and security code are safe as the company does not store such
information.
“The data that was accessed included the last four digits of
your card number (e.g. XXXX XXXX XXXX 1234) which on its own cannot be used for
making financial transactions. As always, though, we recommend you continue to
monitor your card statements and report any suspicious transactions to your
card provider,” the email read.
“We encrypt all passwords and never store them in plain
format. For example, if your password was ‘hello’ it will have appeared in our
database as a random combination of letters and digits,” the email added.