The worst dream of a gamer is that they are locked out of their online accounts. And for past two days, more than 100 PlayStation Network members have complained Sony about the lock of their online account.
Most of the complaints came via twitter, where customers complained that they suspect that their logins had been hijacked. While some of them said that their funds were now missing.
However, Sony denied all the allegations when they were contacted by the BBC. While they pointed out this problem may be due to some other potential causes.
"We routinely monitor for irregular activity, and if such activity is detected, we may sometimes reset passwords of affected accounts to protect users and their account information," Sony said.
"We strongly advise users to keep a close eye on their accounts for unusual activity and avoid entering your username/password into unofficial sites looking to phish credentials based on fake promotions."
While they took to twitter to apologize for the delay in reinstating accounts and says that the company helpline is "particularly busy at the moment".
According to Cybersecurity expert Prof Alan Woodward if there had been any breach in reality then it would have definitely appeared elsewhere.
"There are two ways this could happen: either someone has got into Sony's central systems, which have been compromised before, or people's individual systems have been compromised," he told the BBC.
"If there had been some kind of central breach, the dark web would have been alight with it and we in the industry would be aware of it by now, I have not seen anything.
He said that if accounts had been breached and the company has reset their passwords then users would expect to be notified by email.
"The fact they haven't suggested that usernames and passwords have been given away unintentionally," he said.
"Clearly if someone is spending money it is criminal activity."
Sony was unable to clarify that how many people are affected by this.
Most of the complaints came via twitter, where customers complained that they suspect that their logins had been hijacked. While some of them said that their funds were now missing.
However, Sony denied all the allegations when they were contacted by the BBC. While they pointed out this problem may be due to some other potential causes.
"We routinely monitor for irregular activity, and if such activity is detected, we may sometimes reset passwords of affected accounts to protect users and their account information," Sony said.
"We strongly advise users to keep a close eye on their accounts for unusual activity and avoid entering your username/password into unofficial sites looking to phish credentials based on fake promotions."
While they took to twitter to apologize for the delay in reinstating accounts and says that the company helpline is "particularly busy at the moment".
According to Cybersecurity expert Prof Alan Woodward if there had been any breach in reality then it would have definitely appeared elsewhere.
"There are two ways this could happen: either someone has got into Sony's central systems, which have been compromised before, or people's individual systems have been compromised," he told the BBC.
"If there had been some kind of central breach, the dark web would have been alight with it and we in the industry would be aware of it by now, I have not seen anything.
He said that if accounts had been breached and the company has reset their passwords then users would expect to be notified by email.
"The fact they haven't suggested that usernames and passwords have been given away unintentionally," he said.
"Clearly if someone is spending money it is criminal activity."
Sony was unable to clarify that how many people are affected by this.