After more than three years, Apple has confirmed that there is an issue with its new butterfly keyboards of the MacBook and MacBook Pro machines. The owners will have a chance to get their keyboard fixed for free of cost.
The company's spokesperson released a statement: “Today we launched a keyboard service program for our customers that covers a small percentage of keyboards in certain MacBook and MacBook Pro models which may exhibit one or more of the following behaviors: letters or characters that repeat unexpectedly or don’t appear when pressed or keys that feel “sticky” or aren’t responding in a consistent manner.”
Apple said that they would first examine the hardware of the system, and if necessary then they will replace "one or more keys or the whole keyboard” free of charge.
Users who are facing any kind of issues with their MacBook or MacBook Pro's keyboard are requested to take their laptop to any nearby Apple stores or an Apple Authorized Service Provider to get the servicing done free of charge.
While users who have already paid to fix the who paid to have this problem fixed can contact Apple regarding a refund.
Here is a list of models eligible under the service program:
MacBook (Retina, 12-inch, Early 2015)
MacBook (Retina, 12-inch, Early 2016)
MacBook (Retina, 12-inch, 2017)
MacBook Pro (13-inch, 2016, Two Thunderbolt 3 Ports)
MacBook Pro (13-inch, 2017, Two Thunderbolt 3 Ports)
MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports)
MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports)
MacBook Pro (15-inch, 2016)
MacBook Pro (15-inch, 2017)
To know whether your product is eligible for a free keyboard repair or not, access the About This Mac page under the Apple menu.
