At the moment, Sberbank is more often than other institutions in Europe is subjected to hacker attacks, but successfully repels them, said the head of the credit institution Herman Gref speaking at a plenary session in the Federation Council with a presentation on artificial intelligence (AI).
“We are the most attacked institution in Europe. Every day, artificial intelligence inside our Cyber Security Center analyzes billions of events. During this entire period of time, we did not allow a single penetration into our systems,” said Mr. Gref.
Gref stressed that the AI protects not only the credit institution itself but also its customers. According to the banker, citizens who use the services of Sberbank are protected in 97% of cases: the systems recognize that a person is trying to transfer funds to a fraudster.
"In 97% of cases, our algorithms recognize fraud, stop these transactions, contact the person, the person confirms that he made this transaction, and we tell him that it was a fraudster," added Gref.
According to the head of Sberbank, in cyber attacks, scammers use artificial intelligence technologies, in particular, deepfake technologies, which allow simulating the face and voice of the client.
"Scammers can call from your phone that belongs to you, speak with your voice. And this is a gigantic threat. It is extremely difficult for a normal person to fight this, and therefore powerful systems for protecting a person from such fakes should come to the rescue,” noted Gref.
According to the Bank of Russia, in the first nine months of 2020, fraudsters stole about 6.5 billion rubles from bank customers from their cards and accounts. Sberbank estimates that since the beginning of 2020, fraudsters have called customers about 15 million times. Sberbank recorded more than 3.4 million customer complaints about phone fraud in the first half of the year, which is 30 times more than in 2017 and more than twice as much as in 2019.
"The number of fraudulent calls in Russia reaches 100 thousand per day", said Stanislav Kuznetsov, deputy chairman of the bank.
Earlier, E Hacking News reported that according to Sberbank cyber criminals are using Artificial Intelligence in banking Trojan which is quite difficult to recognize.
