Consumers are being advised to be wary of delivery scam texts while purchasing online for Christmas and Boxing Day sales.
New research from cybersecurity firm Proofpoint shows that delivery 'smishing' scams are on the rise during the busiest shopping season of the year, according to UK Finance. So far in Q4, more than half (55.94%) of all reported smishing text messages impersonated parcel and package delivery firms. In Q4 2020, only 16.37 percent of smishing efforts were made.
In comparison to Q4 2020, Proofpoint saw a considerable decrease in different types of smishing frauds in Q4 2021. Text scams mimicking financial institutions and banks, for example, accounted for 11.73 percent of all smishing attacks in 2021, compared to 44.57 percent in 2020.
The information comes from Proofpoint's operation of the NCSC's 7726 text message system. Customers can use this method to report suspicious texts.
Delivery smishing scams typically begin with a fraudster sending a bogus text message to the recipient alerting them that the courier was unable to make a delivery and demanding a charge or other information to rearrange. The consumer will be directed to a fake package delivery company's website, where they will be asked to provide personal and financial information.
Following the significant development in online shopping during COVID-19, this form of scam has become increasingly common. Over two-thirds (67.4%) of all UK texts were reported as spam to the NCSC's 7726 text messaging system in the 30 days to mid-July 2021, according to Proofpoint.
Which? revealed a very clever smishing fraud involving an extremely convincing DPD fake website in a recent investigation.
Katy Worobec, managing director of economic crime at UK Finance, commented: “Scrooge-like criminals are using the festive season to try to trick people out of their cash. Whether you’re shopping online or waiting for deliveries over the festive period, it’s important to be on the lookout for scams. Don’t let fraudsters steal your Christmas – always follow the advice of the Take Five to Stop Fraud campaign and stop and think before parting with your information or money.”
Steve Bradford, senior vice president EMEA at SailPoint, stated: “The sharp rise in text message scams – or smishing, which has increased tenfold compared to last year, should be a stark warning to the public. With parcel delivery scam texts expected to spike this Christmas, it’s clear cyber-criminals are using every opportunity available to target victims using new methods. This comes as more businesses use SMS to engage with customers, to accommodate the digital-first mindset that now characterizes many consumers. But this also opens the doors to threat actors able to masquerade as popular websites or customer service support."
“Consumers must be extra vigilant and refrain from clicking any links in text messages that they’re unsure about. It’s also crucial they are keeping their data, identities, and banking information safe – for example, by not taking pictures of their credit card and financial information, since photos often get stored in the cloud, which risks potential exposure to malicious actors.”
