The Telecom Regulatory Authority of India (TRAI) recently announced updated regulations aimed at combating SIM swap fraud in the telecom sector. According to the new regulations, telecom subscribers will be prohibited from porting out of their current network provider if they have recently "swapped" their SIM card due to loss or damage within the past seven days.
This amendment is intended to prevent fraudulent activities by disallowing the issuance of a "unique porting code" (UPC), which is the initial step in changing providers using mobile number portability.
The TRAI highlighted that this measure is part of its broader efforts to address concerns related to fraudulent and spam calls, which have been on the rise in recent years. In addition to SIM swap fraud, spam calls and messages have become a significant nuisance for telecom subscribers, leading to increased efforts by regulatory authorities to combat such activities.
Previous anti-spam measures undertaken by TRAI include the establishment of a do-not-disturb registry, the release of an app for filing complaints against telemarketers, and the enforcement of regulations on transactional SMS messages by businesses.
However, despite these efforts, fraudulent activities continue to pose challenges for both regulators and consumers.
In addition to the prohibition on porting after SIM card swapping, TRAI has recommended to the Department of Telecommunications (DoT) the implementation of a feature that would display the legally registered name of every caller on recipients' handsets. This proposal aims to enhance transparency and enable recipients to identify the origin of incoming calls more accurately.
However, the proposal has faced criticism on privacy grounds, with concerns raised about the potential misuse of caller identification information.
To further address concerns related to fraudulent communication, the DoT has introduced its own portal called Chakshu for reporting suspected fraud communication. This platform allows users to report instances of suspected fraud, helping regulatory authorities to track and investigate fraudulent activities more effectively.
Furthermore, the TRAI is considering a suggestion from the DoT regarding the verification of subscriber identity during the porting process. Currently, porting requires only the possession of an unblocked SIM, with know-your-customer (KYC) processes conducted anew. This policy has implications for minors and other dependents whose SIMs may not be registered in their names.
The suggestion to double-check KYC during porting will be examined separately by TRAI.
Overall, TRAI's efforts to strengthen regulations in the telecom sector aim to enhance security and protect consumers from fraudulent activities such as SIM swap fraud. By implementing measures to prevent unauthorized porting and enhancing transparency in caller identification, TRAI seeks to safeguard the interests of telecom subscribers in India. However, as fraudsters continue to evolve their tactics, regulatory authorities will need to remain vigilant and adapt their strategies accordingly to stay ahead of emerging threats.
