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IT and Consulting Firms Leverage Generative AI for Employee Development

Bengaluru: The Rise of GenAI in Learning and Development.


Generative AI (GenAI) has emerged as a driving focus area in the learning and development (L&D) strategies of IT and consulting firms. Companies are increasingly investing in comprehensive training programs to equip their employees with essential GenAI skills, spanning from basic concepts to advanced technical know-how.

Training courses in GenAI cover a wide range of topics. Introductory courses, which can be completed in just a few hours, address the fundamentals, ethics, and social implications of GenAI. For those seeking deeper knowledge, advanced modules are available that focus on development using GenAI and large language models (LLMs), requiring over 100 hours to complete.

These courses are designed to cater to various job roles and functions within the organisations. For example, KPMG India aims to have its entire workforce trained in GenAI by the end of the fiscal year, with 50% already trained. Their programs are tailored to different levels of employees, from teaching leaders about return on investment and business envisioning to training coders in prompt engineering and LLM operations.

EY India has implemented a structured approach, offering distinct sets of courses for non-technologists, software professionals, project managers, and executives. Presently, 80% of their employees are trained in GenAI. Similarly, PwC India focuses on providing industry-specific masterclasses for leaders to enhance their client interactions, alongside offering brief nano courses for those interested in the basics of GenAI.

Wipro organises its courses into three levels based on employee seniority, with plans to develop industry-specific courses for domain experts. Cognizant has created shorter courses for leaders, sales, and HR teams to ensure a broad understanding of GenAI. Infosys also has a program for its senior leaders, with 400 of them currently enrolled.

Ray Wang, principal analyst and founder at Constellation Research, highlighted the extensive range of programs developed by tech firms, including training on Python and chatbot interactions. Cognizant has partnerships with Udemy, Microsoft, Google Cloud, and AWS, while TCS collaborates with NVIDIA, IBM, and GitHub.

Cognizant boasts 160,000 GenAI-trained employees, and TCS offers a free GenAI course on Oracle Cloud Infrastructure until the end of July to encourage participation. According to TCS's annual report, over half of its workforce, amounting to 300,000 employees, have been trained in generative AI, with a goal of training all staff by 2025.

The investment in GenAI training by IT and consulting firms pivots towards the importance of staying ahead in the rapidly evolving technological landscape. By equipping their employees with essential AI skills, these companies aim to enhance their capabilities, drive innovation, and maintain a competitive edge in the market. As the demand for AI expertise grows, these training programs will play a crucial role in shaping the future of the industry.


 

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