The group leaked the data after the bank refused to pay the ransom. The breach underscores the precarious nature of relying on third-party companies for critical services and trusting their security measures.
Evolve has not yet confirmed the specific personal information leaked. However, Wise has taken a transparent approach, confirming that the shared information included names, addresses, dates of birth, contact details, Social Security numbers (SSNs) or Employer Identification Numbers (EINs) for U.S. customers, and other identity document numbers for non-U.S. customers.
Evolve’s initial investigation suggests that names, SSNs, bank account numbers, and contact information for most of their personal banking customers, as well as customers of their Open Banking partners, were affected.
In response to the breach, Wise assured its customers that they no longer work with Evolve Bank & Trust. Currently, USD account details are provided by a different bank, emphasizing their commitment to security and customer trust.
Wise has implemented additional security protocols and is collaborating with cybersecurity experts to understand the breach’s scope and fortify their defenses.
Wise has proactively communicated with its customers, recommending precautionary steps such as changing passwords, enabling two-factor authentication, and monitoring account activity for any suspicious transactions. They have also provided resources and support to help customers protect their information.
The breach has heightened concerns among customers regarding the security of their personal and financial information.
Despite the challenges posed by the breach, Wise’s proactive approach and transparent communication have helped reassure customers. The company continues to work closely with cybersecurity experts to enhance their defenses and prevent future incidents.
As the investigation progresses, Wise is determined to provide regular updates and support to affected customers. Their dedication to transparency and user security remains unwavering, ensuring that they take every step necessary to safeguard their users’ information and maintain their trust.
This incident highlights the growing threat of cyberattacks on financial institutions and the critical need for robust security measures. Customers are reminded to stay alert and take proactive steps to protect their online accounts. Wise’s efforts to address the breach and protect their users underscore their commitment to maintaining trust and security for their customers.
