Fixing printer problems is a pain, from paper jams to software bugs. When searching for quick answers, most users rely on search engines or AI solutions to assist them. Unfortunately, this opens the door to scammers targeting unsuspecting people through false ads and other fraudulent sites.
Phony Ads Pretend to be Official Printer Support
When researching online troubleshooting methods for your printer, especially for big-name brands like HP and Canon, you will find many sponsored ads above the search results. Even though they look legitimate, most have been prepared by fraudsters pretending to be official support.
Clicking on these ads can lead users to websites that mimic official brand pages, complete with logos and professional layouts. These sites promise to resolve printer issues but instead, push fake software downloads designed to fail.
How the Driver Scam Works
Printer drivers are a program that allows your computer to connect with your printer. Most modern systems will automatically install these drivers, but some users don’t know how it works and get scammed in the process.
On fraudulent websites, users have to input their printer model in order to download the "necessary" driver. But all the installation processes displayed are fake — pre-recordings typically — and no matter what, the installation fails, leading frustrated users to dial a supposed tech support number for further help.
What are the Risks Involved?
Once the victim contacts the fake support team, scammers usually ask for remote access to the victim's computer to fix the problem. This can lead to:
- Data theft: Scammers may extract sensitive personal information.
- Device lockdown: Fraudsters can lock your computer and demand payment for access.
- Financial loss: They may use your device to log into bank accounts or steal payment details.
These scams not only lead to financial loss but also compromise personal security.
How to Stay Safe
To keep yourself safe, follow these tips:
- Do not click on ads when searching for printer help. Instead, look for official websites in the organic search results.
- Use reliable security software, such as Malwarebytes Browser Guard, to prevent rogue ads and scam websites.
- Look for legitimate support resources, like official support pages, online forums, or tech-savvy friends or family members.
By being vigilant and cautious, you can avoid these scams and troubleshoot your printer issues without getting scammed. Be informed and double-check the legitimacy of support resources.
