The fraud occurred on January 20 when the woman received a call from a number that closely resembled that of a nationalized bank. The caller ID displayed “SBI,” making it appear as though the call was from her actual bank. The pre-recorded message on the IVR system informed her that ₹2 lakh was being transferred from her account and asked her to confirm or dispute the transaction by pressing a designated key. Startled by the alert, she followed the instructions and selected the option to deny the transfer, believing it would stop the transaction.
However, moments after the call ended, she received a notification that ₹2 lakh had been debited from her account.
Realizing she had been scammed, she rushed to her bank for assistance. The bank officials advised her to report the fraud immediately to the cybercrime helpline at 1930 and file a police complaint. Authorities registered a case under the Information Technology Act and IPC Section 318 for cheating.
Cybercrime investigators believe this scam is more sophisticated than traditional IVR fraud. Typically, such scams involve tricking victims into providing sensitive banking details like PINs or OTPs. However, in this case, the woman did not explicitly share any credentials, making it unclear how the fraudsters managed to access her funds.
A senior police officer suggested two possible explanations. First, the victim may have unknowingly provided critical information that enabled the scammers to complete the transaction. Second, cybercriminals may have developed a new technique capable of bypassing standard banking security measures. Investigators are now exploring whether this scam represents an emerging threat involving advanced IVR manipulation.
This case serves as a stark reminder of the need for heightened awareness about cyber fraud.
Experts warn the public to be wary of automated calls requesting banking actions, even if they appear legitimate. Banks generally do not ask customers to confirm transactions via phone calls. Customers are advised to verify any suspicious activity directly through their bank’s official app, website, or customer service helpline.
If someone encounters a suspected scam, immediate action is crucial. Victims should contact their bank, report the fraud to cybercrime authorities, and avoid responding to similar calls in the future. By staying informed and cautious, individuals can better protect themselves from falling prey to such evolving cyber threats.
