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WHO and Global Leaders Warn Against Rise of Ransomware Attacks Targeting Hospitals

 

On November 8, the World Health Organization (WHO) joined over 50 countries in issuing an urgent warning at the United Nations about the increase in ransomware attacks on healthcare systems worldwide. WHO Director-General Tedros Adhanom Ghebreyesus addressed the UN Security Council, emphasizing the critical risks these cyberattacks pose to public health and safety. He highlighted the growing frequency of attacks on hospitals, which could delay urgent care, disrupt essential services, and lead to life-threatening consequences. Calling for global cooperation, he described ransomware as an international security threat that demands a coordinated response. 

Ransomware is a form of cyberattack where hackers lock or encrypt a victim’s data and demand payment in exchange for releasing it. This form of digital extortion has escalated globally, affecting healthcare providers, institutions, and governments alike. In the healthcare sector, such attacks can be particularly devastating, compromising the safety of patients and healthcare workers. The joint statement, endorsed by nations such as Japan, South Korea, Argentina, France, Germany, and the United Kingdom, outlined the immediate dangers these attacks pose to public health and international security, calling on all governments to take stronger cybersecurity measures. The U.S., represented by Deputy National Security Adviser Anne Neuberger, directly blamed Russia for allowing ransomware groups to operate freely within its borders. 

According to Neuberger, some countries knowingly permit these actors to execute attacks that impact critical infrastructure globally. She called out Moscow for not addressing cybercriminals targeting foreign healthcare systems, implying that Russia’s inaction may indirectly support these malicious groups. Additional accusations were made against North Korea by delegates from France and South Korea, who highlighted the country’s alleged complicity in facilitating ransomware attacks. Russia’s UN representative, Ambassador Vassily Nebenzia, defended against these claims, arguing that the Security Council was not the right forum to address such issues. He asserted that Western nations were wasting valuable council time and resources by focusing on ransomware, suggesting instead that they address other pressing matters, including alleged attacks on hospitals in Gaza.  

WHO and the supporting nations warn that cybercrime, particularly ransomware, requires a global response to strengthen defenses in vulnerable sectors like healthcare. Dr. Ghebreyesus underscored that without collaboration, cybercriminals will continue to exploit critical systems, putting lives at risk. The joint statement also condemned nations that knowingly enable cybercriminals by allowing them to operate within their jurisdictions. This complicity, they argue, not only endangers healthcare systems but also threatens peace and security globally. 

As ransomware attacks continue to rise, healthcare systems worldwide face increasing pressure to strengthen cybersecurity defenses. The WHO’s call to action emphasizes that nations need to take ransomware threats as seriously as traditional security issues, working together to protect both patient safety and public health infrastructure.

Healthcare Cybersecurity: Taking a Proactive Route

 

Cyberattacks in healthcare are growing more common and can disrupt an organization's operations. Healthcare organisations handle a lot of sensitive data, including financial information, patient health records, and identifying data, making them prime targets for cybercriminals. 

This vulnerability is exacerbated by the sector's sophisticated systems and the widespread dissemination of electronic health records across networks. Healthcare's economic model, with large volumes and poor margins, makes it particularly susceptible to attacks. 

Furthermore, the stakes are especially high in healthcare, where a breach or hack can have serious ramifications ranging from compromising patient privacy to life-threatening disruptions in medical services. Cybercriminals can shut down a whole healthcare system for weeks or even months, delaying critical patient treatment. They're also employing new tools like generative AI to develop sophisticated and difficult-to-detect cyberattacks. 

In 2023, the Department of Health and Human Services (HHS) Office for Civil Rights (OCR) received a record 725 reports of large healthcare security breaches. Healthcare security breaches are twice as common as they were seven years ago, with two major breaches recorded each day on average in 2023. Cybercrime expenses (estimated by some to reach $8 trillion by 2025) are anticipated to rise, highlighting the growing financial risks. 

According to Accenture research, leaders across industries recognise the importance of cybersecurity, yet only a tiny minority believe they are adequately equipped to deal with cyberattacks. Healthcare organisations are acutely aware of the changing cyberthreat landscape and are concerned about their ability to prevent or mitigate harm from a cyberattack. 

Changing nature of cyber attacks 

Patient identity theft has long been a common target of hackers in healthcare. However, recent trends indicate a shift towards more complex techniques in which attackers attempt to paralyse operations in order to extract ransoms. Protecting patient data remains critical, and organisations must continue to improve data security and network segmentation to mitigate the risk. However, ensuring the continuity of operations is as critical. 

Online criminals are increasingly targeting healthcare organisations with hacks that encrypt critical operating data and systems, rendering them inaccessible to medical professionals. Interestingly, not all breaches result in instant attacks. Once cybercriminals have gained access to a healthcare system, they can choose when to launch an assault. 

Researchers believe traditional cybersecurity techniques, which mainly focus on perimeter defence, are no longer sufficient given the sophistication of attacks. The healthcare industry requires a more robust strategy. In addition to continuing to work to prevent breaches and secure data, researchers advise healthcare businesses to shift focus to continuity initiatives so that when an assault inevitably occurs, they can restore operations promptly to minimize downtime and disruption.

AI System Optimise Could Help GPs Identify High-Risk Heart Patients

 

Artificial intelligence (AI) is proving to be a game-changer in healthcare by helping general practitioners (GPs) identify patients who are most at risk of developing conditions that could lead to severe heart problems. Researchers at the University of Leeds have contributed to training an AI system called Optimise, which analyzed the health records of more than two million people. The AI was designed to detect undiagnosed conditions and identify individuals who had not received appropriate medications to help reduce their risk of heart-related issues. 

From the two million health records it scanned, Optimise identified over 400,000 people at high risk for serious conditions such as heart failure, stroke, and diabetes. This group represented 74% of patients who ultimately died from heart-related complications, underscoring the critical need for early detection and timely medical intervention. In a pilot study involving 82 high-risk patients, the AI found that one in five individuals had undiagnosed moderate to high-risk chronic kidney disease. 

Moreover, more than half of the patients with high blood pressure were prescribed new medications to better manage their risk of heart problems. Dr. Ramesh Nadarajah, a health data research fellow from the University of Leeds, noted that deaths related to heart conditions are often caused by a constellation of factors. According to him, Optimise leverages readily available data to generate insights that could assist healthcare professionals in delivering more effective and timely care to their patients. Early intervention is often more cost-effective than treating advanced diseases, making the use of AI a valuable tool for both improving patient outcomes and optimizing healthcare resources. 

The study’s findings suggest that using AI in this way could allow doctors to treat patients earlier, potentially reducing the strain on the NHS. Researchers plan to carry out a larger clinical trial to further test the system’s capabilities. The results were presented at the European Society of Cardiology Congress in London. It was pointed out by Professor Bryan Williams that a quarter of all deaths in the UK are due to heart and circulatory diseases. This innovative study harnesses the power of evolving AI technology to detect a range of conditions that contribute to these diseases, offering a promising new direction in medical care.

Dark Web Intel Underutilized by CISOs, Diminishing Healthcare Industry

 

The healthcare industry faces challenges in keeping up with the rapidly evolving healthcare cybersecurity landscape. This is due in part to CISOs failing to take use of dark web intelligence, which leaves the industry with a weaker cyber posture than other sectors. Only 57% of healthcare CISOs have included dark web intelligence in their plans, according to a Searchlight Cyber Report. 

Researchers highlighted that the dark web acts as a hub for cybercriminal activity, with marketplaces for buying and selling malware, exploits, and stolen data. It also provides a forum for threat actors to share skills and discuss strategies. Furthermore, criminals use the dark web to host ransomware leak sites, threatening to reveal stolen data unless a ransom is paid. 

Collecting threat intelligence, pre-attack intelligence, and data from the dark web can help many organisations enhance their cybersecurity posture. This method, known as the "pre-attack phase," allows businesses to detect and mitigate cybersecurity risks before they enter their network. 

A poll titled "Proactive Defence: How Enterprises Are Using Dark Web Intelligence," performed between November 18, 2022, and January 16, 2023, gathered responses from 1,008 CISOs representing large enterprises with revenue in excess of $200 million and more than 2,000 employees. 

While the financial sector leads in the adoption of dark web intelligence, with 85 percent of organisations acquiring it, the healthcare industry lags behind. According to survey results, healthcare CISOs are 20 percentage points behind other industries in gathering data from the dark web, which is harming their cybersecurity posture. Most CISOs in the United States are confident in their ability to comprehend their adversaries' profiles. 

Specifically, 85 percent of US CISOs expressed confidence, while 80 percent of US firms reported acquiring threat intelligence. While researchers see this high level of dark web data awareness and uptake as promising, significant sector differences persist. The healthcare sector has demonstrated a lack of confidence in knowing the profiles of potential adversaries.

Researchers identified that, compared to the industry average of 77 percent, just 60 percent of healthcare CISOs feel confident in understanding their adversaries’ characteristics. A lack of awareness of data intelligence can limit their ability to detect and neutralise legitimate threats before they enter the network. 

In contrast, industries such as manufacturing, financial services, and professional services report higher security postures. Because of increased use of threat intelligence and dark web monitoring, these industries are more confident in recognising and responding to possible threats. 

Every week, millions of dollars in ransoms and protected health information (PHI) are stolen from secure systems and made available on the dark web. This regrettable pattern reveals the tragic fate of many exfiltrated patient data records, emphasising the critical need for the healthcare industry to address its security vulnerabilities and knowledge gaps.

Cyberattack Exposes Patient Data in Leicestershire

 

A recent cyberattack has compromised sensitive patient data in Leicestershire, affecting several healthcare practices across the region. The breach, which targeted electronic patient records, has led to significant concerns over privacy and the potential misuse of personal information. Those impacted by the attack have received notifications detailing the breach and the measures being taken to secure their data and prevent further incidents.  

Healthcare providers in Leicestershire are collaborating with cybersecurity experts and law enforcement agencies to investigate the breach, identify the perpetrators, and implement enhanced security measures. The goal is to protect patient information and prevent similar incidents in the future. Patients are advised to be vigilant, monitor their personal information closely, and report any suspicious activity to the authorities. The exposed data includes names, contact details, and medical records, all of which are highly sensitive and valuable to cybercriminals. The breach underscores the growing threat of cyberattacks in the healthcare sector, where such information is frequently targeted. 

In response, affected practices have taken immediate steps to bolster their cybersecurity protocols and provide support to those impacted. In addition to enhancing security measures, healthcare providers are committed to maintaining transparency and keeping patients informed about the investigation’s progress and any new developments. This commitment is crucial in rebuilding trust and ensuring that patients feel secure in the handling of their personal information. The healthcare sector has increasingly become a prime target for cyberattacks due to the vast amounts of sensitive data it holds. This incident in Leicestershire serves as a stark reminder of the vulnerabilities within our digital systems and the importance of robust cybersecurity measures. The breach has highlighted the need for constant vigilance and proactive steps to protect sensitive information from cyber threats. 

In the aftermath of the breach, healthcare providers are focusing on not only addressing the immediate security concerns but also on educating patients about the importance of cybersecurity. Patients are being encouraged to take measures such as changing passwords, enabling two-factor authentication, and being cautious about sharing personal information online. As the investigation continues, healthcare providers are committed to working closely with cybersecurity experts to strengthen their defenses against future attacks. 

This collaborative effort is essential in safeguarding patient data and ensuring the integrity of healthcare systems. The Leicestershire data breach is a significant event that underscores the critical need for heightened security measures in the healthcare sector. It calls for a concerted effort from both healthcare providers and patients to navigate the challenges posed by cyber threats and to work together in creating a secure environment for personal information. 

By taking proactive steps and fostering a culture of cybersecurity awareness, the healthcare sector can better protect itself and its patients from the ever-evolving landscape of cyber threats.

Strengthening Healthcare Cybersecurity: A Collaborative Imperative

 

In recent years, cyberattacks have surged, putting every segment of the nation's healthcare system—from hospitals and physician practices to payment processing companies and biomedical facilities—under stress. These attacks disrupt patient care and cost the industry billions. Erik Decker, Vice President and Chief Information Security Officer (CISO) at Intermountain Health, emphasized the need for an "adversarial mindset" to counter these sophisticated threats during a recent U.S. News and World Report virtual event. 

Decker, who also chairs the Joint Cybersecurity Working Group of the Healthcare Sector Coordinating Council, highlighted that cybercriminals aim to maximize profits swiftly, targeting vulnerable points within the healthcare sector. Marc Maiffret, Chief Technology Officer of BeyondTrust, explained that attackers typically infiltrate through three primary avenues: social engineering, misconfigured devices, and risky third-party connections. Social engineering often involves phishing emails or impersonation calls to service desks, where attackers request the enrollment of new devices using compromised credentials. 

Misconfigured devices exposed to the internet also provide easy entry points for attackers. The third method involves exploiting unattended remote access systems. Once inside, cybercriminals often target active directory and administrator workstations to gain critical credentials. To bolster defenses, Decker highlighted that the Department of Health and Human Services offers resources and voluntary cybersecurity performance goals developed with the HSCC’s Joint Cybersecurity Working Group. 

Zeynalov described Cleveland Clinic's approach of understanding the business thoroughly and aligning cybersecurity measures with healthcare needs. His team visited various locations to map the patient journey from admission to discharge, ensuring that protections are seamless and do not hinder patient care. Incident response planning is crucial. Maiffret advised against overly imaginative scenarios, favoring practical preparedness. Decker recommended establishing clear command structures and regularly simulating attack responses to build effective "muscle memory." “Your event that happens will never happen according to the way you planned it. 

For smaller, financially constrained hospitals, Zeynalov advocated for shared defense strategies. The Biden Administration’s 2025 fiscal year budget proposal allocates $1.3 billion through HHS to support cybersecurity adoption in under-resourced hospitals, reminiscent of the electronic medical records stimulus from the American Recovery and Reinvestment Act. 

Ultimately, the panelists emphasized a collaborative defense approach to withstand sophisticated cyber threats. By pooling resources and strategies, the healthcare sector can enhance its resilience against the ever-evolving landscape of cybercrime. This shared defense strategy is crucial, as Decker concluded, “We cannot do this stuff individually, trying to stop the types of organizations that are coming after us.” By uniting efforts, the healthcare industry can better protect itself and ensure the safety and trust of its patients.

Ransomware Actors' Recent Rhysida Attacks Highlight a Rising Threat on HealthCare Institutions

 

The threat organisation behind for the rapidly expanding Rhysida ransomware-as-a-service operation has claimed responsibility for an Aug. 19 attack that disrupted systems at Singing River Health System, one of Mississippi's leading healthcare facilities. 

The attack comes on the heels of one in August against California's Prospect Medical Holdings, which affected 16 hospitals and more than 160 clinics across the country. The extensive nature of the incident caused the Health Sector Cybersecurity Coordination Centre to issue a notice to other organisations in the industry. 

Fatal attack

The attack on Singing River impacted three hospitals and ten clinics in the system, and it is expected to solidify Rhysida's reputation as a growing threat to healthcare organisations in the United States. It's also a reminder of the growing interest in the sector from ransomware perpetrators, who pledged early in the COVID-19 outbreak not to target hospitals or other healthcare facilities. 

Check Point Software's threat intelligence group manager, Sergey Shykevich, who is tracking the Rhysida operation, says he can confirm the Rhysida group has disclosed only a small portion of data allegedly belonging to Singing River on its leak disclosure site. 

The gang has stated that it is willing to sell all of the data it has acquired from the healthcare system for 30 Bitcoin, which is approximately $780,000 at today's pricing. "We sell only to one hand, no reselling, you will be the sole owner," the group stated in a Facebook post. 

After debuting in May and quickly establishing itself as a serious threat in the ransomware world, Rhysida—named after a kind of centipede—has gained widespread attention. The group first targeted organisations in the government, managed service provider, education, manufacturing, and technology sectors. The threat group entered the healthcare industry with its attack on Prospect. 

Earlier this year, when looking into a ransomware attack on a university, Check Point first came across Rhysida. The threat actor's tactics, techniques, and procedures were examined by the security vendor, who found similarities between them and the TTPs of Vice Society, another extremely active threat actor that has been focusing on the health and education sectors since at least 2021. 

Lucrative target

The expansion of the Rhysida operation into the field of healthcare shows how significant the sector is to threat actors. Healthcare organisations offer a real gold mine of personal identity and health information that can be profited from in a variety of ways for individuals with illicit motives. 

Threat actors are also aware that health organisations are more willing to pay a ransom to bargain their way out of an attack and prevent disruptions that could impair their ability to deliver patient care.

"Attacks on healthcare providers have two main significant implications," Shykevich explained. "The hospital's ability to provide basic services to its patients and [on] the patients' sensitive data. Following such cyberattacks, the data quickly makes its way to Dark Web markets and forums." 

This attack is simply one of many ransomware and other types of incidents that have targeted healthcare organisations this year. The attacks uncovered a total of more than 41 million records in the first half of 2023 alone. According to data maintained by the Office for Civil Rights of the US Department of Health and Human Services, the organisation is now looking into more than 440 incidents that healthcare organisations reported during the first eight months of this year.

Why Australian Healthcare Industry is Becoming a Lucrative target for Cyber Criminals

 

Data breaches are rising across Australia’s healthcare industry faster than many others. Hackers are lured by healthcare’s large attack surface, which includes sensitive and time-critical information. 

According to the latest research from Darktrace, cyber-attacks targeting the health and social care sector in Australia doubled in 2021 compared with data from 2020, and the industry is still the most attacked in Australia in 2022. 

Over the past month, Australians learned the scale of two major health data breaches, with some patients' private data — including bank details and test results — published on the dark web. 

Last week on Thursday, pathology firm Australian Clinical Labs (ACL) disclosed its subsidiary Medlab, which carries out COVID-19 testing and other services, suffered a data breach eight months ago in February and since then it had discovered the data of 223,000 individuals were stolen. 

The same week, Medibank Private also revealed had accessed the data of at least 4 million customers, including their health claims. 

Why hackers are targeting healthcare?


The goal behind the Optus breach in September was crystal clear as it was a human error. The hack exposed the data of nearly 10 million Australians, including driver’s licenses and passport numbers. 

But the data stolen in the Medibank and Medlab hacks is more private and includes test results and diagnostic details. 

According to Peter Lewis, director of the Centre for Responsible Technology, whose data was siphoned in both the telco and Medibank Private breaches, health sector criminals are launching attacks to blackmail people, damage the firms’ reputations, or sell on the vast pools of data to other hackers. 

"There is the sense that they may try and blackmail people," he says. There is sensitive information out there, but I don’t know if that’s the game. The second is to do damage to the organization that they’ve hacked so it is potential for more damaging to Medibank than it is to any individual. But thirdly, it is true that they’ve captured that entire base of health information; maybe they’ll ... try to find ways to make value out of big pools of data."

I think a breach in the intimacy of health information could also open some people up to blackmail or make them less open with healthcare professionals. It is a smart move by hackers but whether it's going to be a sustained shift or only a shift which we've seen with these most recent cases is unclear, says Dr Rob Hosking, Chairman of the Royal Australian College of General Practitioners' technology committee.

"Nobody wants their personal, private information exposed to the public and that’s one of the risks we run with using the benefits of the internet for other things, for remote access, for transfer of information about people’s health and doing things in a much timelier fashion,” Dr. Hosking stated. “The worrying thing here is that it [health breaches] creates mistrust if people are fearful of divulging information to their practitioners; that means they may not get the care that they deserve."

Small steps 

Healthcare providers need to have an incident response plan following the discovery of a data breach. Educating staff on the common attack vectors, such as malware, viruses, email attachments, web pages, pop-ups, instant messages, and text messages, and how to discern unusual activity is essential. 

According to Dr. Robertson-Dunn, health data is expensive and difficult to manage, and sometimes it can be hard to differentiate between what should be kept, and what can be deleted. We need to re-evaluate what has to be held onto. 

"The government and organizations need to get more serious about the security of the data that they keep," he stated. They need to question if they need all of it, if it all needs to be online. If you change GP should the old GP keep your records? There’s probably an argument that maybe they should, but it is a risk. Curating health data is not easy because how do you know what you might need in the future?"

Ransomware Attacks Forced Organizations to Shut Down Operations Completely

 

Ransomware attacks have evolved constantly and now the spike in attacks is causing a massive concern for thousands of organizations worldwide. Hackers are taking advantage of security vulnerabilities and encrypting data belonging to all sorts of organizations: from private firms to healthcare facilities and governments. 

What motivates the ransomware attackers to become even more sophisticated and demand tens of millions of dollars is that numerous firms agree to pay the ransom and not reveal the attack. It usually happens because they are afraid of the devastating social consequences. 

Earlier this week, Trend Micro, a global cybersecurity leader, disclosed that a quarter of healthcare organizations hit by ransomware attacks were forced to shut operations completely. The study also revealed that 86% of global healthcare organizations impacted by ransomware attacks suffered operational outages. 

More than half of the global HCOs (57%) acknowledged being hit by ransomware attacks over the past three years. Of these, 25% were forced to shut down their operations, while 60% disclosed that some business processes were affected by an attack. 

On average, it took most responding organizations days (56%) or weeks (24%) to fully restore these operations. In a survey of 145 healthcare business and IT professionals, 60 percent of HCOs also suffered a data breach, potentially increasing compliance and reputational risk, as well as investigation, remediation, and clean-up costs. 

The good news is that most (95%) HCOs say they regularly update patches, while 91% limit email attachments to thwart malware risk. Many also employed detection and response tools for their network (NDR) endpoint (EDR) and across multiple layers (XDR). 

"In cybersecurity, we often talk in abstractions about data breaches and network compromise. But in the healthcare sector, ransomware can have a potentially genuine and very dangerous physical impact," Trend Micro Technical Director Bharat Mistry stated. 

"Operational outages put patient lives at risk. We can't rely on the bad guys to change their ways, so healthcare organizations need to get better at detection and response and share the appropriate intelligence with partners to secure their supply chains." 

The study published by cybersecurity firm Sophos in June revealed that HCOs spend nearly $1.85 million to recover systems after a ransomware attack, the second-highest across all sectors. The average ransom paid by healthcare organizations surged by 33% in 2021, an almost threefold increase in the proportion of victims paying ransoms of $1 million or more.

A Hospital Chain Cyberattack is Expected to Take Time to Investigate

 


It took security experts up to Friday to prepare for the coming challenge of determining what the full impact of a cyberattack may be on patients and hospitals at one of the largest health systems in the U.S. Security experts warned that it often takes time to assess the full impact of the attack on patients and hospitals.

Common Spirit Health confirmed earlier this week that they have experienced an information security breach. However, they are yet to respond in detail to questions about the incident. This includes how many of the company's 1,000 care sites serving 20 million Americans were affected by this issue. The health system giant, which is the second-largest nonprofit health system in America, has 140 hospitals in 21 states.

"Several things have to be considered when one is attempting to restore all their systems and finding out the scope of the attack," says Allan Liska, an analyst with the cybersecurity firm Recorded Future. In other words, you are trying to get patient care up and running so that patients can receive care; you are trying to get your doctors and nurses back to using the systems they need to continue their work.

In the healthcare industry, cyber attackers are increasingly considering targeting healthcare organizations - especially those who use malware to lock up a victim's files and manipulate the information to profit from their activities. According to the U.S. government, Ransomware has remained a persistent threat to the industry. This is among the 16 categories of critical infrastructure that the U.S. government identifies as critical.

"The actors behind ransomware will probably know that this will cause a lot of disruption," Liska explained.

As a result, the global healthcare system in 2021 has seen an unusually high number of attacks, with 285 publicly reported cases reported worldwide, according to Liska. Since the beginning of the year, Liska has tracked 155 attacks, an average of 20 attacks per month, suggesting a growing problem. Nevertheless, he estimated that only about 10% of ransomware attacks are publicized, and publicized attacks are highly rare.

Several cyber security experts have said that years of work have promoted a sense of trust among healthcare leaders in the FBI and other federal agencies that target cybercrime.

An FBI spokesperson declined to comment on whether they were investigating the cyberattack on CommonSpirit Health as part of their cybercrime investigation.

According to John Riggi, who serves as the American Hospital Association's national advisor for cybersecurity and risk, he was not qualified to discuss CommonSpirit in particular. Although, in general, he said, it can take days, weeks, or even months to figure out how an attacker gained access to the network, determine what damage has been done, as well as prevent any further damage from occurring.

As Riggi, a former FBI agent who worked for nearly 30 years in the field of cyber security, emphasized that a significant cyberattack on a hospital could pose a serious threat to patient safety and that it was taken seriously by the U.S. government. A major goal of their organization is to identify the attacker and disclose their identity and methodology.

"They don't want to show their hands, and they do not want to divulge what they know about the bad guys," the officer said. During the processing of a crime scene, you are working on the scene in real-time."

However, there is a risk that cyberattack victims who fail to communicate their response plan to attackers and their recovery strategies are at increased risk of being targeted by cybercriminals. This is predicted by Mike Hamilton, the chief information security officer at Critical Insights Cybersecurity in Washington state.