The decision came from the department of telecommunications (DoT), which also contacted internet service providers to block access to both the apps’ websites.

Singapore-based Airalo and Spain-based Holafly are providers of eSIMs for a number of countries and regions. eSIMs are digital SIMs that enable users to activate a mobile plan with one’s network provider without using a physical SIM card. 

In India, a company require no objection certificate (NoC) from DoT to sell foreign SIM cards.

Apparently, DoT instructed Apple and Google to remove Holafly and Airalo from their apps because they lacked the necessary authorization or NoC.

The apps are now unavailable in Google PlayStore, however were found on Apple’s AppStore as of January 5.

According to a government source, Apple was in talks to remove the apps.

The apps are still accessible for users in other regions but have been blocked for Google and Apple users in India.

Rules for Selling International SIMs

Organizations that plan on selling SIM cards from other countries must obtain a NOC from the DoT. According to DoT's 2022 policy, these SIM cards provided to Indian customers are solely meant to be used abroad.

The authorized dealers will need to authenticate clients with copies of their passports, visas, and other supporting documentation before they sell or rent these SIMs.

Also, the SIM providers need to provide details of global SIMs to security agencies every month. 

Rules for Selling International SIMs in India/ Users can activate mobile plans using an eSIM in place of a physical SIM card. eSIMs are offered by Holafly and Airalo in a number of nations. Companies who intend to sell international SIM cards in India are required by DoT policy 2022 to obtain a NOC and to sell SIM cards only for use outside of the nation. Authorized merchants are required to use their passport, visa, and other necessary documents to confirm the identity of their consumers. These sellers also have to give security agencies regular updates on foreign SIMs.