It has been confirmed that Greg Wells, Service NSW's chief executive, said that the personal information of 3,700 customers was left exposed. This incident occurred on March 20 between 1:20 pm and 2:54 pm. 

Earlier this week, 3700 affected customers received an email from Service NSW's chief executive Greg Wells. The email informed them that their information may have been exposed for 90 minutes due to an update on the company's website on March 20. 

The agency says logged-in individuals could now access the personal information of other logged-in customers who also use Service NSW services due to a privacy incident. The exposed information could include details such as the customer's driving license number, vehicle registration number, mobile number, and your child's name. 

As stated in the email to those affected, Service NSW believes the risk of being harmed by this incident is very low. In addition, this incident was not a cyberattack. Based on Service NSW information, the incident was meant to affect only the website and did not impact the mobile app. 

There were only a few customers affected by this problem who logged on to the website during that period. There was a possibility that they could access other users' data simultaneously. As far as app users are concerned, it does not apply to them. There was no breach of personal data involved in the matter, according to a representative of the government agency in NSW. The issue affected only the landing dashboard page. After 90 minutes, the dashboard page on the landing page was taken down, and the issue was resolved quickly. 

In the email, the customer was advised to be aware of suspicious communications. They should keep an eye out for them as soon as they receive them. Affected customers are informed by email that they do not have to act immediately. This is because their details were “only accessible for a short period to another logged-in individual and were not searchable” because they were not available to anyone else at any time. 

Service NSW has begun an investigation into the incident to prevent similar issues in the future. In addition, the agency has suggested that customers contact ID Support NSW to find out what they can do to better their chances of regaining their identity and for counseling. 

There was an incident that occurred just a few days after federal officials announced they were planning to add a digital Medicare card to the Service NSW app. This was as a means of improving accessibility.

The digital card can be used by MyGov app users from Thursday (31 March) and there has been no interruption in service. In their view, the government believes the digital version will provide more security and be more accessible to the public, both of which will increase efficiency.