A scathing cyber attack has disrupted housing services in three Greater Manchester boroughs, leaving thousands of residents at risk of a phishing scam. The breach, which affected the software company Locata, has caused the temporary closure of housing websites for Manchester, Salford, and Bolton councils, and resulted in fraudulent emails being sent to users, urging them to provide sensitive personal information.
Widespread Disruption from Cyber Incidents
The cyber attack first emerged last week, targeting Locata’s software, which is widely used by local councils to manage housing applications and services. Over the weekend, the attack escalated, causing disruptions to the public-facing housing websites operated by Manchester, Salford, and Bolton councils. Users of these services were targeted with phishing emails that appeared legitimate, asking them to "activate your tenancy options" by clicking on a link and submitting their personal details. This scam has potentially compromised the security of many individuals.
Locata’s Response and Council Actions
Locata, the company responsible for providing housing software to several councils, acknowledged the security breach on July 29. In a public statement, the company expressed regret for the incident and assured the public that they were working urgently with cybersecurity experts to investigate and contain the breach. Locata informed the affected local authorities and emphasised their commitment to resolving the issue as quickly as possible.
In response, Manchester City Council confirmed that the breach led to scam emails being sent to some Manchester Move applicants. The council acted promptly by taking the affected website offline to prevent further breaches and initiated an investigation with the Information Commissioner’s Office. They advised residents to exercise caution, avoid interacting with suspicious emails, and refrain from clicking on unverified links.
Impact on Bolton and Salford Residents
Bolton Council also reported that the cyber attack had affected its housing service, Homes for Bolton, leading to a similar phishing scam. The council has urged residents to stay alert and provided guidance on steps to take if they had mistakenly interacted with the fraudulent emails, including following advice from the UK’s National Cyber Security Centre.
Salford City Council was among the first to experience the breach, which led to the temporary suspension of the Salford Home Search website. To protect residents, the council advised users to monitor their financial accounts closely, report any suspicious activity, change passwords, and contact Action Fraud if they experienced financial losses.
The investigation into the cyber attack is ongoing, with Locata working closely with affected local authorities to restore services securely. Authorities have urged the public to follow cybersecurity best practices, remain alert against phishing scams, and take necessary precautions to safeguard their personal information.
The growing risks associated with cyber threats and the importance of strong cybersecurity measures for both organisations and individuals cannot be overstated
Because of the increase in e-commerce and the sizeable number of online buyers, fraudsters have access to a wider network of prospective victims. Thus, they have more opportunities to steal money as a result.
Peter Olyott, CEO of financial service company, Indwe Risk Services (Indwe) says, “Shoppers tend to be more relaxed during the festive season, making them more susceptible to overlooking suspicious online activity, and the abundance of special offers and deals during this period makes scams more believable,”
According to a report published by Interpol, online scams pose the most significant threat to consumers regarding cybercrime. They note that cybercrime activities tend to escalate over Black Friday and the holiday season.
In order to mitigate the risk of cybercrime and stay secure, online users must know some of the common cybercrimes. Here, we are mentioning some of these common cybercrimes:
Here are some of the safety measures one can take to protect themselves in this holiday season:
“Given the increasing sophistication and escalation of cybercrime, we strongly encourage consumers to exercise caution while shopping online during the holiday season. By remaining alert for anything suspicious, you can protect yourself from falling victim to cybercrime, so you can enjoy a happy and safe festive season,” adds Olyott.
Online security has grown to be of utmost importance in a digital environment that is always changing. Passkeys, a cutting-edge authentication system that is poised to transform how we protect our accounts, are being pushed for by Google and Apple, who are leading the effort.
Passkeys, also known as cryptographic keys, are a form of authentication that rely on public-key cryptography. Unlike traditional passwords, which can be vulnerable to hacking and phishing attacks, passkeys offer a more robust and secure method of verifying user identity. By generating a unique pair of keys – one public and one private – passkeys establish a highly secure connection between the user and the platform.
One of the key advantages of passkeys is that they eliminate the need for users to remember complex passwords or go through the hassle of resetting them. Instead, users can rely on their devices to generate and manage these cryptographic keys. This not only simplifies the login process but also reduces the risk of human error, a common factor in security breaches.
Google and Apple have been at the forefront of this innovation, integrating passkey technology into their platforms. Apple, for instance, has introduced the Passkeys API in iOS, making it easier for developers to implement this secure authentication method in their apps. This move signifies a significant shift towards a more secure and user-friendly digital landscape.
Moreover, passkeys can play a pivotal role in thwarting phishing attacks, which remain a prevalent threat in the online realm. Since passkeys are tied to specific devices, even if a user inadvertently falls victim to a phishing scam, the attacker would be unable to gain access without the physical device.
While passkeys offer a promising solution to enhance online security, it's important to acknowledge potential challenges. For instance, the technology may face initial resistance due to a learning curve associated with its implementation. Additionally, ensuring compatibility across various platforms and devices will be crucial to its widespread adoption.
Passkeys are a major advancement in digital authentication. Google and Apple are leading a push toward a more secure and frictionless internet experience by utilizing the power of public-key cryptography. Users might anticipate a time in the future when the laborious practice of managing passwords is a thing of the past as this technology continues to advance. Adopting passkeys is a step toward improved security as well as a step toward a more user-focused digital environment.
Banking fraud has increased in recent years. There has been an increase in digital phishing attacks claimed by HDFC Bank customers as the social media outcry has mounted in recent days. Several HDFC Bank customers reported to the authorities that many of the incidents involved phishing SMSes that they received in February.
There are indications that they have adopted a revised method of operation to step up their efforts to protect others which may have been the case. To strengthen cybersecurity measures, phishing links masquerade as verification processes as part of their phishing campaign.
There has been a significant number of customers who have been receiving false text messages in the last few days, which claim that they have been blocked or suspended because they have not updated their Permanent Account Numbers (PAN) because their PAN has not been updated. The message you are receiving is a fake one, so keep an eye out and be aware of it.
The Public Information Bureau (PIB) has recently issued a warning to the customers of the State Bank of India (SBI) regarding fake messages purporting to be from SBI officials that claim the recipient's YONO account has been disabled as a result of a power cut.
One of the most common ways scammers use to trick people is through phishing SMS messages, which is one of the methods they use to steal their money in different ways. Cyber fraudsters use phishing bank SMS as a means of scaring people away by telling them their bank account has been suspended by cyber thieves.
A link is attached to the SMS and it asks the users to click on it to update their KYC or PAN details. The problem arises, however, when someone is tricked into believing that the SMS is legitimate and clicks on the link, and their phone is hacked and money is lost.
Often more common than you might think is phishing SMS fraud. Most banks have issued an advisory informing customers not to be fooled by them. Earlier this month, HDFC alerted its customers that these types of frauds have been taking place.
There was a viral HDFC bank SMS sent to some of its users that they received on their mobile phones. Some of their users tagged the bank with the message. There has been an attempt by fraudsters to create a fake HDFC Bank website, giving the false appearance that there is a verification process when it is not. HDFC customers have now received a link with the details of the offer.
An alert was sent by Manoj Nagpal, the CEO of Outlook Asia Capital, who posted a picture of the infected email to Twitter with a description of what he had seen. The same message has also been received by many other customers as well. It has been recommended by Nagpal that people should refrain from clicking on links that have been sent via email or SMS.
What Are the Methods Used by Fraudsters?
To use fraudsters to commit fraud. Here is how HDFC bank explains how this happens.
First step: The fraudsters create bogus emails impersonating bank employees that ask consumers to activate a link in the email that instructs them to verify or update the account information in their accounts as soon as possible.
Second step: When a customer clicks on the link provided by the email, the victim is taken to a fake site that appears to be the official website of the Bank. There is a web form on this site that allows the customer to enter their personal information so that we can communicate with them.
If you doubt any SMS request, report any suspicious SMSes, or confirm a bank alert with a bank manager to avoid having your account hacked, make sure to check the sender's identity before acting on it.
A two-factor authentication system should be implemented for online banking to keep personal information secure. The OTP and password that you used to access your account must be entered every time you want to access it. Using your fingerprints as a second password is even possible if you have a secure device. The message you receive should not be clicked on and any unidentified links should be deleted.