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Showing posts with label Protecting online travel accounts. Show all posts

The Intersection of Travel and Data Privacy: A Growing Concern

 

The evolving relationship between travel and data privacy is sparking significant debate among travellers and experts. A recent Spanish regulation requiring hotels and Airbnb hosts to collect personal guest data has particularly drawn criticism, with some privacy-conscious tourists likening it to invasive surveillance. This backlash highlights broader concerns about the expanding use of personal data in travel.

Privacy Concerns Across Europe

This trend is not confined to Spain. Across the European Union, regulations now mandate biometric data collection, such as fingerprints, for non-citizens entering the Schengen zone. Airports and border control points increasingly rely on these measures to streamline security and enhance surveillance. Advocates argue that such systems improve safety and efficiency, with Chris Jones of Statewatch noting their roots in international efforts to combat terrorism, driven by UN resolutions and supported by major global powers like the US, China, and Russia.

Challenges with Biometric and Algorithmic Systems

Despite their intended benefits, systems leveraging Passenger Name Record (PNR) data and biometrics often fall short of expectations. Algorithmic misidentifications can lead to unjust travel delays or outright denials. Biometric systems also face significant logistical and security challenges. While they are designed to reduce processing times at borders, system failures frequently result in delays. Additionally, storing such sensitive data introduces serious risks. For instance, the 2019 Marriott data breach exposed unencrypted passport details of millions of guests, underscoring the vulnerabilities in large-scale data storage.

The EU’s Ambitious Biometric Database

The European Union’s effort to create the world’s largest biometric database has sparked concern among privacy advocates. Such a trove of data is an attractive target for both hackers and intelligence agencies. The increasing use of facial recognition technology at airports—from Abu Dhabi’s Zayed International to London Heathrow—further complicates the privacy landscape. While some travelers appreciate the convenience, others fear the long-term implications of this data being stored and potentially misused.

Global Perspectives on Facial Recognition

Prominent figures like Elon Musk openly support these technologies, envisioning their adoption in American airports. However, critics argue that such measures often prioritize efficiency over individual privacy. In the UK, stricter regulations have limited the use of facial recognition systems at airports. Yet, alternative tracking technologies are gaining momentum, with trials at train stations exploring non-facial data to monitor passengers. This reflects ongoing innovation by technology firms seeking to navigate legal restrictions.

Privacy vs. Security: A Complex Trade-Off

According to Gus Hosein of Privacy International, borders serve as fertile ground for experiments in data-driven travel technologies, often at the expense of individual rights. These developments point to the inevitability of data-centric travel but also emphasize the need for transparent policies and safeguards. Balancing security demands with privacy concerns remains a critical challenge as these technologies evolve.

The Choice for Travelers

For travelers, the trade-off between convenience and the protection of personal information grows increasingly complex with every technological advance. As governments and companies push forward with data-driven solutions, the debate over privacy and transparency will only intensify, shaping the future of travel for years to come.

Here's How to Safeguard Your Online Travel Accounts from Hackers

 

Just days following Kay Pedersen's hotel reservation in Chiang Mai, Thailand, via Booking.com, she received a troubling email. The email, poorly written in broken English, warned her of "malicious activities" within her account.

Subsequently, Kay and her husband, Steven, encountered issues. Steven noticed unauthorized reservations at different hotels, prompting them to report the fraudulent activity to Booking.com. In response, Booking.com cancelled all their bookings, including the one in Chiang Mai. Despite their immediate action, restoring their original reservation proved challenging. While Booking.com eventually reinstated the reservation, the new rate was more than double the original.

The Pedersens are not isolated cases. A recent surge in hacking incidents has targeted travellers. Criminals reportedly obtained Booking.com passwords through its internal messaging system. Loyalty program accounts and other online travel agencies have also been popular targets.

The susceptibility of travel accounts to attacks is attributed to the wealth of sensitive information they hold, including passports, driver’s licenses, and travel dates. Caroline McCaffery, CEO of ClearOPS, underscores the importance of safeguarding this information.

To mitigate the risk of hacking, travellers can employ several strategies:

1. Utilize two-factor authentication, preferably through an authenticator app, to enhance security.
2. Enable login notifications to receive alerts of any unauthorized account access.
3. Avoid reusing passwords and opt for strong, unique passwords for each account. Password management services like Google Password Manager can be helpful.
4. Exercise caution when using public Wi-Fi networks, and employ a Virtual Private Network (VPN) for added security.

However, travellers themselves also contribute to the problem by sharing excessive personal information and falling victim to phishing scams. Bob Bacheler, managing director of Flying Angels, highlights the risks associated with oversharing on social media and with unknown websites.

Phishing, in particular, remains a prevalent method for hacking attempts. Albert Martinek, a customer cyber threat intelligence analyst at Horizon3.ai, emphasizes the dangers of clicking on suspicious links.

The Pedersens' case underscores the challenges travellers face in resolving hacking incidents. While Booking.com investigated and secured their account, the couple endured uncertainty regarding their hotel reservation.

Ultimately, responsibility for addressing these security concerns lies with the companies that handle travellers' data. Implementing passwordless authentication systems like Passkeys could offer a solution to mitigate hacking risks. However, until travel companies prioritize safeguarding personal information, travellers will continue to bear the consequences.