Ransomware networks are increasingly using unconventional recruitment channels to recruit new operators. Using blatant job-style announcements online, these networks are enlisting young, inexperienced operators with all sorts of job experience in order to increase their payouts.
There is a Telegram post from a channel that is connected to an underground collective that emphasizes the importance of female applicants, dismissing nationality barriers and explicitly welcoming people who have no previous experience in recruitment, with the promise to train recruits “from scratch” while emphasizing the expectation that they will learn rapidly.
In return, the position was advertised as being available during weekdays between 12 p.m. and 6 p.m. Eastern Time and being compensated $300 per successful call, which is paid out exclusively in cryptocurrency. It was far from a legitimate job offer, but it served as a gateway into a thriving criminal ecosystem known as The Community or The Com, a loosely connected group of about 1,000 individuals, many of whom are children in middle and high school.
In order to operate, the network relies on fluid, short-lived alliances, constantly reshaping its structure in what cybersecurity researcher Allison Nixon calls an "infernal soup" of overlapping partnerships, which recur continuously.
In the years since 2022, the collective and its evolving offshoots have carried out sustained intrusion campaigns against large corporations across the United States and the United Kingdom that have been referred to by previously referred to as Scattered Spider, ShinyHunters, Lapsus$, SLSH, and many others, among others.
It is estimated that these sort of attacks, which include data breaches, credential theft, account takeovers, spear phishing, and digital extortion, may have compromised companies with a market value of more than $1 trillion.
It is estimated that these sort of attacks, which include data breaches, credential theft, account takeovers, spear phishing, and digital extortion, may have compromised companies with a market value of more than $1 trillion.
In the coming weeks, Silent Push will unveil a new research report based on cyber intelligence research conducted by Silent Push, Silent Push's partner firm Silent Push's affiliate Silent Push.
Legal documents indicate that at least 120 organizations, as well as 120 brands, have been targeted, ranging from the worldwide giant Chick-fil-A, to the global giants of Instacart, Louis Vuitton, Morningstar, News Corporation, Nike, Tinder, T-Mobile, T-Mobile, Vodafone, and T-Mobile, Vodafone among others.
This indicates that modern ransomware crime rings have undergone a major shift in both their operational strategy as well as the talent pool they utilize.
In a world where profit margins are tightening, ransomware operations are changing, forcing threat actors to choose their victims with greater deliberateness and design attack models that are increasingly engineered.
According to Coveware, the analysis division within Veeam, ransomware campaigns are no longer driven by broad, opportunistic targeting, but rather by pressure to extract leverage through precision and psychological manipulation in order to gain a competitive edge.
There was a stark shift in corporate behavior during the third quarter that signaled a dramatic change in behavior in the ransomware industry.
The proportion of victims paying ransoms fell below 25 percent for the first time ever in the history of ransomware tracking. However, when payments were made, they reflected a contraction that was unprecedented — an average of $376,941 with a median payout of $140,000. This represents a two-thirds decline from the previous quarter.
There has been a decline in trust among major enterprises as a result of the downturn, particularly around the claim that stolen data would be permanently deleted after payment. This skepticism has had a material negative impact on exfiltration-only extortion, which has been reduced by 19 percent in ransom compliance.
According to industry researchers, the financial strain has fractured the ransomware economy, resulting in 81 unique data-leak sites being recorded in Q3, the highest number to date, as emerging groups fill the void left by larger syndicates exiting the arena, following suit with their own ransomware campaigns.
In spite of this dispersion, targeted groups have developed an erratic targeting behavior, drawing markets that were previously considered peripheral, including Southeast Asia, such as Thailand, and Thailand in particular. Especially recently, attackers have targeted midsize organizations that are lacking the financial resilience to weather sustained disruption – such as Russian-speaking crews like Akira and Qilin – even if they cannot meet multimillion-dollar demands that are being demanded.
It is not only about victim realignment; operators are also exploring a broad range of revenue-enhancement strategies, including insider recruitment and bribery, social engineering on the helpdesk, supply chain compromise, and callback phishing, a tactic first developed in 2021 by the Ryuk group to destabilize defenses by causing victims to contact attackers directly, which in turn would disrupt defenses.
Cisco Talos research highlights the importance of live negotiation in security, noting that attackers have been using real-time phone interaction to weaponize emotional pressure and adaptive social engineering to increase the effectiveness of attacks. Despite the fact that raw economic incentives have failed to deliver historical returns, modern ransomware groups have evolved a new way of leveraging influence, as evidenced by recent research.
It has become apparent over the past few months that cybercriminal groups are increasingly embracing high-profile consumer brands in their strategic entanglements, as well as a marked shift in how these brands are defending themselves against such attacks.
During the late spring and early summer of 2018, cybercrime collective Scattered Spider, a decentralized cybercrime collective that is known for targeting retail and supply chain organizations, targeted major retail and supply chain organizations including Victoria's Secret, United Natural Foods, and Belk, among others.
As the incidents unfolded, and the industry as a whole mobilized to defend itself against the attacks, the Retail and Hospitality Information Sharing and Analysis Center (RH-ISAC) was established, an intelligence-sharing organization that coordinates the collective cybersecurity defense by retail enterprises.
The RH-ISAC played an important role in the escalating digital threats and the tightening budgets for security in the retail and hospitality industries, industry intelligence releases indicate that there is also a parallel increase in executive alignment and organizational preparedness across the two industry sectors.
There has been an increase in the number of chief information security officers reporting directly to senior business leaders as reflected in a recent study conducted by RH-ISAC.
In a way, this represents a 12-point increase from the previous year, signaling that cybersecurity has become more integrated into corporate strategy rather than being separated from IT.
It has been noted by sector leaders that, as a result of this structural shift, security chiefs have become an increasingly important part of commercial decision-making, with their influence extending beyond breach prevention to risk governance, vendor evaluation, and business continuity planning.
There is no doubt that the same report showed that operational resilience has emerged as a major priority in the boardroom, ranking at the top for approximately half of the organizations surveyed.
During the conference, the leadership of RH-ISAC highlighted the industry's need to focus on recovery readiness, incident response coordination, and cross-company intelligence exchange, all of which are now considered essential to maintaining customer trust and continuous supply chains in an environment where reputational damage can often outweigh technical damage.
Although some retail and hospitality enterprises are still faced with the challenge of tight security functions and the apparent friction between deploying them rapidly as well as ensuring that the security remains airtight, many enterprises have been able to demonstrate an improved capacity for absorbing and responding to sustained adversarial pressure.
Analysts observe that recent high-profile compromises have not derail the industry but have instead tested its defenses and, in several cases, validated them. In this regard, the growing emphasis on cyber resilience is emerging from an aspiration to a reality as a result of orchestrating coordinated response strategies, sharing threat intelligence, mitigation frameworks, and incident guidelines to help organizations prevent becoming successive targets for cyber crimes.
During the course of the center's response, European retail partners were able to share their insights quickly with the center, since they were facing Scattered Spider operations only weeks earlier. As early as April, the same group had breached a number of U.K. retail organizations including Harrods, Marks & Spencer, and the Co-op, which resulted in emergency advisories from British law enforcement and national cyber agencies advising the public.
A cross-border intelligence dialogue was held by RH-ISAC in light of those developments to gain an in-depth understanding of the group's evolving tactics. Shortly after the U.K. attacks, the organization held a members-only threat briefing with researchers from Mandiant, Google's cyber intelligence division, to review operational patterns, attacker behavior, and defensive weaknesses.
RH-ISAC's intelligence coordination with British retailers has enabled them to refine the attribution signals and enhance their early-warning models before the group escalated operations in North America and it was no surprise that they achieved this.
During this series of breaches, it was revealed that the collective was heavily dependent on young, loosely affiliated operators, but that the retail industry was also making a marked departure from historically isolated incident management models, and instead was increasingly committed to collaborative defenses, intelligence reciprocity, and coordinated response planning.
There has been a significant evolution in ransomware in recent years, marking the beginnings of a new era of cyber defenses for consumer-facing industries in which economics, psychology, and collaboration are coming together as critical forces.
In the age of fragmented threat groups, a growing number of recruits, and more manipulative attack models, resilience cannot be solely based on perimeter security.
There are experts in the field who emphasize the importance of pairing rapid threat detection with institutional memory, so that organizations can preserve information from every incident, regardless of how quickly attacker infrastructure or affiliations erode.
A growing number of organizations are implementing protocols for verifying helpdesks, monitoring insider threats, performing supply chain risk audits, and sharing cross-border intelligence. This is an era in which human weaknesses are exploited as aggressively as software flaws, and these protocols are emerging as non-negotiable defenses.
Meanwhile, the shift towards executive security ownership in retail and hospitality is a blueprint for other sectors as well, since cybersecurity influence needs to be integrated with business strategy rather than being buried beneath it.
There are a number of recommendations for organizations to implement continuous employee awareness conditioning, stricter playbooks for recovering access, simulated social engineering drills, and incident response alliances that are as fast as an attacker can move.
Essentially, resilience is not being able to compromise. It does not imply that you do not compromise, but that you are able to recover more rapidly, coordinate more effectively, and think quicker than the opposition.
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