The Port of Seattle and Seattle-Tacoma International Airport have corroborated that the major system outages which took place late August were caused by a ransomware attack. On August 24, a cyberattack partially disrupted the critical operations at the airport with websites, emails, and phone services down and even affected some services at the airport. The attack was immediately detected and in response, the IT team decided to shut the entire system in order to prevent further damage.
Ransomware attack, by the criminal group, Rhysida, into the computer systems at the airport accessed unauthorised and encrypted some parts of their data. The spokesperson to the airport, Perry Cooper said that IT noticed some malicious activities in the system on the day of the attack and took immediate actions to stop the spread of malware. The Port of Seattle said the measures by its staff, including forensic experts and law enforcement, were effective in thwarting the attack since no further unauthorised activity was detected following the breach.
Operational Disruptions
Even with these measures being put into place, the attack had a great impact on the day-to-day running of Sea-Tac Airport. Passengers were denied the luxury of getting information on arrival and departure flight schedules from the reader boards for the past several days. The airlines at the airport could not use the digital systems and had to revert back to the old method of pen and paper for marking baggage. In addition to the others, critical services such as check-in kiosks, lost and found, Wi-Fi, and reserved parking were affected too, leaving many of both airline customers and employees greatly inconvenienced.
Its official website, portofseattle.org, is still unavailable, leaving travellers to rely on an alternate website, washingtonports.org, for information and updates. These services have been returning to normal gradually, but the attack affected a number of different parts of airport and port operations across the board.
Port of Seattle Refuses to Pay Ransom
Even at this advanced stage, the Port of Seattle has categorically rejected the ransom demands from the attackers. The executive director of the Port Steve Metruck stated in a public statement that to grant the ransom demand would go against the very purpose of the values of the Port and add nothing to its responsibility to protect the money that the taxpayer entrusts to the Port. The Port is alert to the fact that Rhysida may upload all the stolen data on the dark web in the name of retaliation, but it has been faithfully committed to not paying any ransom to criminals.
Although the nature and extent of the stolen data remain unknown, the Port has vowed to inform any employee or passenger whose personal data may have been compromised that their data was stolen.
Securing a Brighter Tomorrow
Over the past few months, other than trying to regain its systems following an attack, the Port of Seattle is also fortifying its defences against future attacks. On its part, the organisation has taken further actions to fortify its cybersecurity to prevent a future version of such attacks. Metruck says, "This has been a learning experience for us and lessons derived from this attack will be instrumental in building on a more resilient IT infrastructure." Apart from that, Port is working with partners to secure business and critical infrastructure.
Despite the hold-up caused by the attack, Port of Seattle officials assured the public that it is still safe to travel from Sea-Tac Airport and to make use of its maritime facilities. This shows commitment to maintaining the safety and the efficiency of its operations, including response and continued recovery.
Mayor Andrew Ginther acknowledged the attack but didn’t disclose the group and the type of data compromised, only saying the attack came from an ‘established and sophisticated threat actor operating overseas.”
Although the IT department was able to stop the hackers from encrypting the data, the hackers still got the most of it. Claiming responsibility for the attack, Rhysida is auctioning the stolen data on a dark website for sale.
The ransom demand is 30 Bitcoin, which comes to around $1.9 million. The data for sale includes databases and city video camera access. The hackers promise buyers full ownership, and reselling is not allowed. In earlier attacks, if Rhysida couldn't find a buyer, they just leaked the data publicly.
The mayor’s office is currently mute about the ongoing investigation. However, they have taken measures to save impacted employees by providing Experian credit monitoring services. The safety step extends to the whole city, judge employees, and Franklin County Municipal Court clerk.
The mayor stressed that the threat actors’ main goal was to churn out as much money as possible, and the city is improving its cybersecurity infrastructure to avoid future attacks.
According to experts, Rhysdia’s action aligns with a strategy called “double extortion.” It suggests the threat actors extracted the sensitive data before starting the encryption process. Even after the city stopped the encryption, Rhysida may still have important data. However, experts also said that Rhysida has a history of exaggerating the volume of stolen data they have claimed.
At present, the city is working to limit the crisis, the Columbus city residents await more updates and hope for an answer that prevents their sensitive data.
“Even before the auction, some city employees were already falling victim to compromised data. Brian Steel, president of the local branch of the Fraternal Order of Police, confirmed to NBC4 that at least 12 Columbus police officers had their bank accounts hacked. However, there’s no evidence to connect this as a direct symptom of Rhysida’s attack,” reports NBC4.
While the name of the threat actors is indeed new to the list, the tactic however remains conventional. Ransomware gangs use malware to infect computers within an organization, making the contents unreadable. They then demand payment, usually in Bitcoin, to unlock the files.
However, in recent years, ‘double extortion’ is a tactic in trend, in which a majority of ransomware groups steal the data simultaneously and threaten to leak it online.
This week, the threat actor in question – Rhysida uploaded low-quality pictures of the personal data that was obtained during the attack to the internet. On her leak site, Rhysida threatened to sell the stolen information for a starting price of 20 bitcoin, or almost £590,000.
According to Rafe Pilling, director of threat research at cybersecurity firm Secureworks, this is “a classic example of a double extortion ransomware attack and they are using the threat of leaking or selling stolen data as leverage to extort a payment.”
While the British Library is the current high-profile victim of the ransomware gang, Rhysida has also notably attacked government institutions in Portugal, Chile and Kuwait. In August, the group also claimed responsibility for attacking the US hospital group Prospect Medical Holdings.
In regards to these emerging cases, the US government agencies have released an advisory note on Rhysida, stating that the “threat actors leveraging Rhysida ransomware are known to impact “'targets of opportunity,' including victims in the education, healthcare, manufacturing, information technology, and government sectors.”
The advisory noted that the Rhysida gang has been running a “ransomware as a service” (Raas) operation, in which it deploys malware to threat actors and shares any ransom proceeds.
Although Rhysida’s name is relatively new to the public, according to US cybersecurity firm Secureworks, the group first came to light in 2021. Secureworks refers to the group as Gold Victor, noting that it runs a ransomware scheme called Vice Society.
While the Rhysida gang's precise identity is unknown, Pilling assumes that it adheres to a pattern of comparable operators who are typically from Russia or the Commonwealth of Independent States, which is made up of Kazakhstan, Belarus, and Russia.
“I would assume that they are probably Russian-speaking but we don’t have any hard evidence,” said Pilling.
The US agencies claim that groups using the Rhysida ransomware have gained access to systems through virtual private networks (VPNs), generally used by staff to access their employers' systems from distant locations. They have also used the well-known tactic of phishing attacks, in which victims are duped—typically through email — into clicking on a link that downloads malicious software or divulges personal information like passwords.
After gaining access to the systems, the gang continues to lurk in the system for a while, in order to evade detection. According to Securework, when compared to that of 2022, this dwell time has now been significantly reduced to less than 24 hours for cybercrime groups.
The US agencies further note that, like other members of the criminal hacking community, Rhysida attackers frequently seek cryptocurrencies as payment for their extortion. Ransomware gangs are drawn to digital assets like Bitcoin because they are decentralized, meaning they operate outside of traditional financial systems and avoid routine checks. Additionally, transactions can be hidden, making them more challenging to follow.
The responsibility of the attack has been claimed by ransomware gang Rhysida. The group has listed the library as their victim over its darknet forum, where it has leaked the low resolution snippets of the stolen information. The gang is offering to auction the further information for 20 Bitcoin, or about £600,000, to the highest bidder.
As a result of the attacks, the library’s operations have been disrupted for weeks. The stolen data includes images of passport photos and HMRC employment records.
In the darknet website, the listing for the British Library reads, “With just seven days on the clock, seize the opportunity to bid on exclusive, unique and impressive data. Open your wallets and be ready to buy exclusive data.”
The aforementioned listing appeared on the website on Monday, where the group has demanded the ransom to be paid till November 27.
In regards to this, Emisoft’s threat analyst, Brett Callow says that the data “auction” was effectively a “continuation of the extortion attempt” by the gang.
The cyberattack on the British Library started in late October, where the attackers stole large chunks of the library’s website.
Staff at the archive's St Pancras location have been compelled by the disruption to disable the public Wi-Fi and only accept cash payments for some transactions.
Staff at the archive's St Pancras location have been compelled by the disruption to disable the public Wi-Fi and only accept cash payments for some transactions.
The British Library released the following statement on Monday: "We are aware that some data has been exposed, after confirmation last week that this was a ransomware attack. It looks like these are from our own HR records.”
“We have no evidence that data of our users has been compromised.”
The National Cyber Security Centre (NCSC), which is affiliated with GCHQ, and the Metropolitan Police are collaborating with the library to strengthen its IT infrastructure and carry out a forensic examination.
Sir Roly Keating, chief executive of the British Library, said: “We are immensely grateful to our many users and partners who have shown such patience and support as we work to analyse the impact of this criminal attack and identify what we need to do to restore our online systems in a safe and sustainable manner.”
Apparently, the ransomware gang stole more than 500,000 Social Security numbers and copies of the company’s employees’ driving licenses and passports. Also, other legal and financial documents are said to be compromised.
Prospect Medical Holdings—currently operating 16 hospitals spread across four U.S. states—confirms that the ransomware attack was launched earlier this month, because of which they have been facing issues in their online operations.
Moreover, several elective surgeries, outpatient appointments, blood drives and other services are put to hold owing to the attack.
According to a Prospect spokesperson, the company was unable to comment on the suspected data leak due to "the sensitivity of the incident and law enforcement involvement."
"Prospect Medical continues to work around-the-clock to recover critical systems and restore their integrity[…]We are making significant progress. Some operational systems have been fully restored and we are in the process of bringing others online," the spokesperson said.
Rhysida confirmed Prospect as one of its victims on its dark web site this Thursday, stating that it had taken 1.3 terabytes of SQL data and 1 terabyte of "unique" files.
Certainly, if the ransom demands are not fulfilled, the ransomware group has threatened the firm to expose their victims’ names to their site.
Rhysida, in a listing, says that it will auction off "more than 500,000 SNNs, passports of their clients and employees, driver's licenses, patient files (profile, medical history), financial and legal documents!!!"
The auction apparently ends in nine days, with 50 Bitcoins as ransom, per the listing.
Rhysida first came to light in May, however the government officials and cybersecurity professionals claim to have already known about the group, following instances of the group targeting critical infrastructure organizations in recent months.
Also, the Department of Health and Human Services (HHS) published an advisory in regards to the group, since Rhysida’s prime targets involved organizations in the health and public health sector. They further noted that Rhysida’s victims also involved firms in the education and manufacturing sectors.
HHS has advised organizations to patch known security flaws present in their systems and install data back-ups in case they are taken offline. Moreover, they recommended phishing awareness training programs for employees.