Given a recent incident reported by The Cut, freelance finance writer Charlotte Cowles fell victim to an elaborate scam that highlights the dangers of social engineering. The scam began with a call from a number appearing as "Amazon," leading Cowles to believe she was a victim of identity theft. The caller, posing as a Federal Trade Commission official, connected her with a fake CIA agent named Michael. Over hours on the phone, "Michael" convinced Cowles that she faced serious charges related to the identity theft and persuaded her to withdraw $50,000 in cash. The twist? She was instructed to hand over the money to the CIA, which would inexplicably issue her a check for her own funds.
Despite suspicions during the ordeal, the scammers manipulated Cowles into isolation, urging her not to involve her family or the police, claiming it could jeopardise their safety. This tactic of isolating the victim is a common element in scams, aiming to heighten emotions and push individuals into making decisions they might not otherwise make. The scammers played on Cowles' fears for herself and her family, using personal details like the last four digits of her Social Security number to further erode her judgement.
Experts emphasise that falling victim to professional scammers is not a matter of lacking savvy. Selena Larson, a senior threat intelligence analyst, stresses that fraud perpetrators excel at social engineering and employ tactics like instilling fear, excitement, or urgency to manipulate their targets. To protect against such scams, Larson advises people to be wary of anyone trying to isolate them from friends and family, cautioning against trusting individuals posing as government officials or celebrities. Immediate requests for money and a sense of urgency are red flags that should prompt individuals to break off contact and report the activity.
This cautionary tale serves as a reminder that anyone can be targeted by scams. Larson suggests a vigilant approach, emphasising the importance of staying connected with loved ones and not succumbing to isolation. Additionally, adopting a strategy similar to Cowles' newfound tactic—never answering calls from unknown numbers—can be an effective way to avoid falling prey to scams.
As online threats continue to multiply, it is crucial for individuals to remain informed and alert. The incident also borders on the broader issue of cyber threats, including state-backed hacking efforts, ransomware attacks on hospitals, and the impact of cyberattacks on vulnerable communities. Stay safe and informed as we venture through the complexities of online security.
At the extent of people's gullibility, there is an increasing cybersecurity threat known as "vishing" which has become a cause for concern, impacting unsuspecting individuals and even businesses. Vishing, short for voice phishing, involves scammers attempting to trick people into revealing sensitive information over the phone. These calls often impersonate authorities like the IRS or banks, creating urgency to manipulate victims. In 2022 alone, victims reported median losses of $1,400, per the Federal Trade Commission (FTC).
What Is Vishing?
Vishing operates on social engineering tactics, relying on psychological manipulation rather than malware. The scammers may pose as government officials or company representatives to extract financial details, Social Security numbers, or other sensitive data. Notably, technological advancements, such as caller ID spoofing and AI-driven voice mimicking, contribute to the rising prevalence of vishing attacks.
Detecting a Vishing Attempt
Identifying vishing calls involves recognizing key signs. Automated pre-recorded messages claiming urgent matters or unsolicited requests for sensitive information are red flags. Scammers may pose as government officials, exploiting the authoritative tone to create a sense of urgency. The use of aggressive tactics during the call is another indicator.
What To Do?
To safeguard against vishing scams, individuals can adopt practical strategies. Screening calls carefully and letting unknown numbers go to voicemail helps avoid falling prey to scammers who may attempt to spoof caller IDs. Remaining suspicious of unsolicited calls and refraining from sharing personal data over the phone, especially Social Security numbers or passwords, is crucial. Joining the National Do Not Call Registry can also reduce exposure to illegitimate calls.
Preventive Measures
Taking preventive measures can further fortify against vishing attacks. Signing up for the National Do Not Call Registry informs marketers about your preference to avoid unsolicited calls. Additionally, services like AT&T's TruContact Branded Call Display provide an extra layer of security, displaying the name and logo of the business calling AT&T customers.
In case one suspects falling victim to a vishing scheme, prompt action is essential. Contacting financial institutions, placing a security freeze on credit reports, and changing passwords, especially for sensitive accounts, are immediate steps. Reporting any attempted scams to the FTC and FBI adds an extra layer of protection.
As vishing scammers continually refine their tactics, individuals must stay vigilant. Being sceptical of unsolicited calls and refraining from sharing personal information over the phone is paramount in protecting against these evolving threats.
To look at the bigger picture, vishing poses a significant risk in the digital age, and awareness is key to prevention. Individuals can strengthen themselves against these deceptive attacks by staying informed and adopting precautionary measures. Remember, scepticism is a powerful tool in the fight against vishing scams, and every individual can play a role in ensuring their cybersecurity. Stay informed, stay cautious.
The codes, which are a digital jumble of white and black squares that are frequently used to record URLs, are apparently commonplace; they may as well be seen, for example, on menus at restaurants and retail establishments. The Federal Trade Commission cautioned on Thursday that they could be dangerous for those who aren't cautious.
According to a report by eMarketer, around 94 million US consumers have used QR scanner this year. The number is only increasing, with around 102.6 million anticipated by 2026.
As per Alvaro Puig, a consumer education specialist with the FTC, QRs are quite popular since there are endless ways to use them.
“Unfortunately, scammers hide harmful links in QR codes to steal personal information,” Puig said.
The stolen data can be misused by threat actors in a number of ways: According to a separate report by FTC, the identity thieves can use victim’s personal data to illicitly file tax returns in their names and obtain tax refunds, drain their bank accounts, charge their credit cards, open new utility accounts, get medical treatment on their health insurance, and open new utility accounts.
In some cases, criminals cover the legitimate QR codes with their own, in places like parking meters, or even send codes via text messages or emails, luring victims into scanning their codes.
One of the infamous tactic used by scammers is by creating a sense of urgency in their victims. For example, they might suggest that a product could not be delivered and you need to reschedule or that you need to change your account password because of suspicious activity.
“A scammer’s QR code could take you to a spoofed site that looks real but isn’t,” Puig wrote. “And if you log in to the spoofed site, the scammers could steal any information you enter. Or the QR code could install malware that steals your information before you realize it.”
According to FTC, some of the measures one can follow to protect themselves from scams are:
BEC attack is a type of cybercrime wherein the threat actor poses as a trusted figure in order to dupe the victims to give off money or entice them into exposing confidential company information.
However, according to Ryan Mer, CEO of eftsure Africa, a KYP platform provider, “robust financial controls together with strong server, IT, and email monitoring processes aren’t enough if staff aren’t savvy to the psychological tricks scammers use to manipulate people, making them more vulnerable to tricker and deception.”
Mer rejects the idea that hackers target solely credulous, unskilled professionals. “The misconception that only foolish individuals fall victim to cybercrime and payment fraud is dangerous because it leads to complacency in the highly educated who occupy senior positions within organizations. Criminals engaging in payment are often well-skilled, well-resourced and armed with enough industry knowledge to appear legitimate.”
Human tendencies to be cooperative, avoid conflict, and find quick and efficient solutions to problems are used as a bait by threat actor to obtain information or persuade their victims to take certain actions.
A popular tactic is to pretend to be someone they know or trust in order to gain the trust of a potential victim. Examples include a worker receiving a letter from the financial director of a company telling them to make a quick payment to a vendor or an HR manager receiving a polite email from a worker asking that their bank information be altered for payroll purposes.
While scammers are becoming more creative, a tried-and-true strategy that hackers frequently use is making their victims feel as though they need to act quickly. According to Mer, phishing emails and business email compromise scams are made to increase employees' likelihood of complying with potential threats they are supposed to notify.
“Scammers lure victims into acting quickly before they have time to think rationally about the activities they’re undertaking. Implementing processes that require staff to slow down and double-check any actions that involve payments is vital,” he says.
A new point of contact, a change in email address, or a change in banking information are examples of abrupt changes in customer or supplier business procedures that, he continues, should be viewed with care and thoroughly investigated before agreeing with an urgent request.
The continuous evolution in Cybercrime is making it a moving target. South Africa ranked third globally in terms of the number of cybercrime victims, according to Interpol's most recent African Cyberthreat Assessment Report, which was published in 2021. This crime costs the nation a staggering 2.2 billion yearly.
“Ongoing education on the latest scams and the tactics used to execute them is crucial for South African companies. In addition, independent third-party verification systems like eftsure can offer a much-need extra layer of protection by automating payment checking and supplier verification, saving time on manual processes and reducing human error,” notes Mer.