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Smishing Scams and How to Strengthen Cybersecurity

 


There is a growing threat to individuals from spamming, a form of cyber attack derived from SMS phishing, which uses text messaging to deceive them into disclosing sensitive information or engaging with malicious links via text messaging. Though the name may sound unconventional, this type of cyberattack is quite dangerous. It is important to know how phishing acts similar to smishing, except that it takes place through SMS messaging and other messaging apps that rely on data for their communication. 

In a scamming attack, scammers use the identity of trusted entities to trick recipients into disclosing personal or financial information. The scammers often use SMS messages to trick users into visiting fraudulent websites or downloading malicious software. While SMS messaging is the most common method used to perpetrate such schemes, smishing can also occur on numerous messaging services. In today's society, we are increasingly dependent on mobile communication, making ourselves more susceptible to these types of attacks. This highlights the importance of maintaining heightened cybersecurity awareness and vigilance. 

The Federal Trade Commission (FTC) identified a scam in January that involved impersonating state road toll agencies in emails, thereby falsely informing recipients that they owed outstanding tolls. The deceptive messages often included a specific dollar amount allegedly owed to the user and provided a link that directed the user to a fraudulent website whose sole purpose was to obtain their bank account information or credit card information. This type of scam is not only aimed at extracting financial information from victims but poses an increased risk of identity theft, according to the Federal Trade Commission. 

The victims may unwittingly provide scammers with sensitive personal information, such as their driver's license number, which might be used fraudulently by scammers for their own benefit. As a result of the combination of SMS (short message service) with phishing, smishing refers to a type of social engineering attack that relies on human trust rather than technical vulnerability to perpetrate a crime. There are several similarities between phishing and smishing, the former of which employs fraudulent emails to deceive recipients into clicking on malicious links. However, smishing uses text messages as a medium of deception as opposed to traditional phishing. 

When cybercriminals engage in smishing, their main goal is to obtain personal information that they can use for fraudulent activities, financial theft, or other crimes to evade the law. Often, the victims of these attacks unknowingly provide sensitive information that can compromise their finances as well as, in some instances, their employer's financial security, compromising not only their own financial security but also their employer's. Smishing attacks are typically carried out by one of two main tactics by cybercriminals. 

Using malware as the first method, the recipient is prompted to download malicious software on their mobile device when the fraudulent link in the smishing message is clicked. Often, malware is disguised as legitimate applications, tricking users into entering personal information that is then transmitted to the attacker. The second method of this attack is a malicious website that is targeted at the target user. In addition to directing victims to counterfeit websites resembling trusted institutions, such as financial service providers, fraudsters can use these websites to steal sensitive information from them, and to use that information for unauthorized transactions or stealing identity information. 

The cybercriminals then exploit the information by stealing it from them. Often, scammers impersonate financial institutions and send text messages requesting information, such as account numbers or ATM passwords, to steal your personal information. Providing this kind of information is similar to giving someone direct access to one's bank account, which makes it vital that individuals remain vigilant when dealing with scammers. 

Taking precautions to minimize the risk of smishing can be achieved by exercising caution whenever individuals receive unsolicited messages, verifying links before clicking and refraining from sharing sensitive information via text messaging sites to mitigate the risks associated with it. In particular, smishing attacks are especially deceptive because they often appear to originate with well-known organizations like FedEx, a financial institution, or a government agency, which makes them particularly deceptive. 

Text messages are often abused by scammers to deceive you because of the immediacy of the message and its personal nature. Unlike emails, which may be checked more carefully than texts, text messages are often read and responded to much more quickly, making the victim more likely to be deceived. Professor Murat Kantarcioglu of Virginia Tech, a computer science professor at the university, stresses that the perceived intimacy of text messages contributes to the increase in individuals who fall victim to scams like this. 

In response to the increase in the frequency of smishing attacks in several state transportation departments, including those in New Hampshire and West Virginia, as well as E-Z Pass, several government agencies have issued public warnings advising citizens about these scams. Before sharing any personal or financial information, individuals are advised to remain vigilant and verify that the communication is genuine before sharing any confidential information. 

As cybercriminals exploit trust by impersonating familiar individuals or organizations, SMS phishing attacks are fundamentally based on deception and fraud. This tactic is highly effective in increasing the chances of recipients complying with fraudulent requests. Smishing attacks employ social engineering principles to influence the victims' decision-making processes, utilizing three key factors. The attackers establish trust by portraying themselves as reputable entities, thereby reducing the level of scepticism among victims. 

In addition to the personal nature of text messaging, context plays an even greater role, as attackers craft messages tailored to the recipient's circumstances, making them appear legitimate and personalized. This further lowers the individual's defences. Third, emotion plays an important role, as it is used to create urgency so that the targets will act impulsively instead of critically analyzing the message and reacting accordingly. Cybercriminals use aseveraltechniques to obfuscate their identities and evade detection, such as clicking on malicious links, leading them to fraudulent websites or applications designed to collect sensitive information. 

Target selection is often determined by affiliations, locations, and institutions. In addition, cybercriminals utilize a variety of techniques to disguise themselves and avoid detection, such as spoofing, burner phones, and email-to-text services. There are numerous deceptive tactics cybercriminals are using to exploit victims' vulnerabilities as smishing attacks continue to become more sophisticated and sophisticated, causing victims to divulge sensitive information or engage with malicious content as a result. 

Many different types of smishing are commonly encountered today, including account verification scams, prize scams, tech support scams, bank fraud alerts, tax scams, threats to cancel services, as well as malicious app downloads, among others. There are a variety of account verification scams that involve the emulation of legitimate companies, such as banks and shipping companies, to warn recipients of unauthorized activity or to request account verifications from them. Once the victim clicks on the link provided, they are taken to a fake login page that harvests the credentials of the victim. 

Prizes or lottery scams, for example, falsely notify individuals they have won a prize or lottery prize, and they are asked to enter personal details, pay a fee, or click on malicious links, which ultimately result in financial losses or data theft. Users’ concerns about device security are exploited by scammers who send deceptive messages claiming to have a technical issue with their device. As a result of contacting the provided number, victims may be charged or persuaded to grant cybercriminals remote access to their data. 

Band Fraud Alerts operate similarly to these alerts. Attackers pretend to be financial institutions and offer users the chance to verify transactions by using fraudulent links or phone numbers. Several tax scams become particularly prevalent during the tax season, with fraudulent messages claiming to be the voice of the tax agency. As a result of these messages, recipients are often coerced into disclosing their financial details in exchange for refund promises or threats of penalties for unpaid taxes. Similarly, service cancellation scams alert the victims that they will have to cancel a subscription or service due to payment issues. 

By clicking on a phishing link, they will be able to resolve the matter. There are also deceptive techniques employed by cybercriminals to promote apps that appear to be legitimate by sending text messages promoting the app. Clicking on these links installs malware, which compromises personal data and device security. Understanding these techniques of smishing is a key component of mitigating risks and minimizing risk. When people receive unsolicited or suspicious messages, it is advised that they be cautious, verify claims through official channels, and avoid clicking on unfamiliar links or downloading files from unknown sources, as this can lead to scams. Vigilance and awareness remain the keys to protecting themselves against such scams. 

To combat the growing threat of smishing, individual citizens must adopt proactive cybersecurity measures to remain vigilant. As users, it is important to check the authenticity of the messages they receive, avoid untrustworthy links, and keep their private information safe. Increasing awareness and developing robust cybersecurity practices are essential to ensure protection against these evolving cyber threats in the future.

How to Identify a Phishing Email and Stay Safe Online

 



Cybercriminals are constantly refining their tactics to steal personal and financial information. One of the most common methods they use is phishing, a type of cyberattack where fraudsters impersonate trusted organizations to trick victims into revealing sensitive data. With billions of phishing emails sent every day, it’s essential to recognize the warning signs and avoid falling into these traps.  


What is Phishing?  

Phishing is a deceptive technique where attackers send emails that appear to be from legitimate companies, urging recipients to click on malicious links or download harmful attachments. These fake emails often lead to fraudulent websites designed to steal login credentials, banking details, or personal information.  


While email phishing is the most common, cybercriminals also use other methods, including:  

  • Smishing (phishing via SMS)  
  • Vishing (phishing through voice calls)  
  • QR code phishing (scanning a malicious code that leads to a fake website)  

Understanding the tactics used in phishing attacks can help you spot red flags and stay protected.  


Key Signs of a Phishing Email  

1. Urgency and Fear Tactics  

One of the biggest warning signs of a phishing attempt is a sense of urgency. Attackers try to rush victims into making quick decisions by creating panic.  

For example, an email may claim:  

1. "Your account will be locked in 24 hours!"  

2. "Unusual login detected! Verify now!"  

3. "You’ve won a prize! Claim immediately!"

These messages pressure you into clicking links without thinking. Always take a moment to analyze the email before acting.  

2. Too Good to Be True Offers  

Phishing emails often promise unrealistic rewards, such as:  

  • Free concert tickets or vacations  
  • Huge discounts on expensive products  
  • Cash prizes or lottery winnings  

Cybercriminals prey on curiosity and excitement, hoping victims will click before questioning the legitimacy of the offer. If an email seems too good to be true, it probably is.  


3. Poor Grammar and Spelling Mistakes  

Legitimate companies carefully proofread their emails before sending them. In contrast, phishing emails often contain spelling errors, awkward phrasing, or grammatical mistakes.  

For example:  

  •  "Your account has been compromised, please verify immediately."  
  •  "Dear customer, we noticed unusual login attempts."  

If an email is full of errors or unnatural language, it's a red flag.  


4. Generic or Impersonal Greetings  

Most trusted organizations address customers by their first and last names. A phishing email, however, might use vague greetings like:  

  • “Dear Customer,”  
  •  "Dear User,"  
  •  "Hello Sir/Madam,"  

If an email does not include your real name but claims to be from your bank, social media, or an online service, be cautious.  


5. Suspicious Email Addresses  

A simple yet effective way to detect phishing emails is by checking the sender’s email address. Cybercriminals mimic official domains but often include small variations:  

  •  Real: support@amazon.com  
  •  Fake: support@amaz0n-service.com  

Even a single misspelled letter can indicate a scam. Always verify the email address before clicking any links.  


6. Unusual Links and Attachments  

Phishing emails often contain harmful links or attachments designed to steal data or infect your device with malware. Before clicking, hover over the link to preview the actual URL. If the website address looks strange, do not click it.  

Be especially cautious with:  

  •  Unexpected attachments (PDFs, Word documents, ZIP files, etc.)  
  •  Embedded QR codes leading to unknown sites  
  •  Shortened URLs that hide the full website address  

If you're unsure, go directly to the company’s official website instead of clicking any links in the email.  


What to Do If You Suspect a Phishing Email?  

If you receive a suspicious email, take the following steps:  

1. Do not click on links or download attachments  

2. Verify the sender’s email address  

3. Look for spelling or grammatical mistakes  

4. Report the email as phishing to your email provider  

5. Contact the organization directly using their official website or phone number  

Most banks and companies never ask for personal details via email. If an email requests sensitive information, treat it as a scam.  

Phishing attacks continue to grow in intricacies, but by staying vigilant and recognizing warning signs, you can protect yourself from cybercriminals. Always double-check emails before clicking links, and when in doubt, contact the company directly.  

Cybersecurity starts with awareness—spread the knowledge and help others stay safe online!  






Beware of Fake Delivery Text Scams During Holiday Shopping

 

As the holiday shopping season peaks, cybercriminals are taking advantage of the increased online activity through fake delivery text scams. Disguised as urgent notifications from couriers like USPS and FedEx, these scams aim to steal personal and financial information. USPS has issued a warning about these “smishing” attacks, highlighting their growing prevalence during this busy season.

How Fake Delivery Scams Work

A recent CNET survey shows that 66% of US adults are concerned about being scammed during the holidays, with fake delivery notifications ranking as a top threat. These fraudulent messages create urgency, urging recipients to act impulsively. According to Brian Cute of the Global Cyber Alliance, this sense of urgency is key to their success.

Victims typically receive texts claiming issues with their package and are directed to click a link to resolve them. These links lead to malicious websites designed to mimic legitimate courier services, tricking users into providing private information or downloading harmful software. The spike in online shopping makes both seasoned shoppers and those unfamiliar with these tactics potential targets.

Many scam messages stem from previous data breaches. Cybercriminals use personal information leaked on the dark web to craft convincing messages. Richard Bird of Traceable AI notes that breaches involving companies like National Public Data and Change Healthcare have exposed sensitive data of millions.

Additionally, advancements in artificial intelligence allow scammers to create highly realistic fake messages, making them harder to detect. Poor grammar, typos, and generic greetings are becoming less common in these scams, adding to their effectiveness.

How to Protect Yourself

Staying vigilant is essential to avoid falling victim to these scams. Here are some key tips:

  • Be cautious of texts or emails from unknown sources, especially those with urgent requests.
  • Verify suspicious links or messages directly on the courier’s official website.
  • Check for red flags like poor grammar, typos, or unexpected requests for payment.
  • Always confirm whether you’ve signed up for tracking notifications before clicking on links.

What to Do If You Suspect a Scam

If you believe you’ve encountered a scam, take immediate action:

  • Contact your financial institution to report potential fraud and secure your accounts.
  • Report the scam to relevant authorities such as the FCC, FTC, or FBI’s Internet Crime Complaint Center.
  • Use courier-specific contacts, like spam@uspis.gov for USPS or abuse@fedex.com for FedEx.

Consider freezing your credit to prevent unauthorized access to your financial data. Monitor your bank statements regularly for unusual activity. For added security, identity theft protection services bundled with cybersecurity tools can help detect and prevent misuse of your information.

Awareness and vigilance are your best defenses against fake delivery text scams. By following these tips and staying informed, you can shop with confidence and protect yourself from falling prey to cybercriminals this holiday season.

IRS Warns Car Dealers of New Phishing and Smishing Threats


 

The Internal Revenue Service (IRS) has issued an urgent warning to car dealers and sellers across the United States, highlighting a surge in sophisticated phishing and smishing scams targeting the automotive industry. These cyber threats pose a significant risk to the daily operations of businesses, potentially leading to severe disruptions.

The warning follows a recent ransomware attack on CDK Global, a software provider for car dealerships. This cyberattack affected approximately 15,000 dealerships nationwide, crippling their scheduling, sales, and order systems. Some dealers were forced to revert to manual processes to continue their operations. In response to the attack, CDK Global reportedly paid a $25 million ransom to regain control of their systems.

According to the IRS, scammers are increasingly impersonating the agency to extract sensitive financial and personal information. These fraudulent communications often come in the form of emails or text messages, urging recipients to click on suspicious links, download malicious files, or provide confidential details. The IRS emphasised that such tactics are a "favourite" among cybercriminals.


Recommendations for Protection

To safeguard against these scams, the IRS provided several recommendations for both businesses and individuals:

1. Stay Alert to Fake Communications: Be cautious of unsolicited messages that appear to come from legitimate organisations, friends, or family. These messages may impersonate banks or other financial entities to deceive recipients into clicking harmful links.

2. Avoid Clicking Unsolicited Links: Never click on links in unsolicited emails or text messages, as they may lead to identity theft or malware installation.

3. Verify the Sender: If you receive a suspicious message, verify its authenticity by contacting the sender through a different communication method. Do not use contact information provided in the unsolicited message.

4. Do Not Open Attachments: Avoid opening attachments in unsolicited emails, as they can contain malicious code that can infect your computer or mobile device.

5. Delete Suspicious Emails: To prevent potential harm, delete any unsolicited emails immediately.


Vigilance is Key

The IRS stressed the importance of vigilance in the face of these evolving cyber threats. By following the recommended precautions, car dealers and sellers can reduce their risk of falling victim to phishing and smishing scams. As cybercriminals continue to refine their tactics, staying informed and cautious remains crucial for protecting sensitive information and maintaining business continuity.


Smishing Surge: Tactics, Threats, and 'The Com'


Recently, what we are observed is that enterprises facing a persistent threat from social engineering tactics aimed at acquiring login credentials for crucial systems like Identity and Access Management (IAM), cloud resources, and Single Sign-On (SSO) platforms. Successful breaches through these entry points can lead to widespread access within an organization, paving the way for data theft and ransomware attacks. 

In 2024, there has been a notable surge in phishing attempts conducted over Short Message Service (SMS), commonly known as smishing. Attackers capitalize on the ease and directness of SMS communication to deceive targets into revealing sensitive information. 

Do You Know What Tactics Cybercriminals employ to steal sensitive data through smishing? Let's Understand 

First is Malware Distribution, through smishing, malicious attackers lure victims into clicking on URLs that lead to the download of malware, or malicious software, onto their devices. This malware often disguises itself as a legitimate application, deceiving users into inputting confidential information. Once installed, the malware can intercept and transmit this data to the cybercriminals, compromising the victim's security. 

Second is the Creation of Malicious Websites, another tactic that involves directing victims to fake websites via smishing messages. These malicious websites are meticulously crafted to resemble legitimate platforms, enticing users to enter sensitive personal information. Cybercriminals utilize these custom-made sites to harvest data, capitalizing on the trust users place in recognizable interfaces. 

Additionally, it often happens when a group of malicious actors or an attacker establish deceptive domains mimicking legitimate platforms, such as a company's HR system. This tactic adds an air of authenticity to their phishing attempts, increasing the likelihood of success. 

 Do We Know What Group is Behind This? Yes

The perpetrators behind these attacks are a diverse group of threat actors collectively known as "The Com" or "The Community." This is an umbrella term which involves a majority of attackers, primarily young, operating across Canada, the U.S., and the U.K. Additionally, the group engages in various cybercriminal activities, including SIM swapping, cryptocurrency theft, swatting, real-life violence commissioning, and corporate intrusions. 

Furthermore, "The Com" has been identified as the source behind several high-profile breaches in recent years. Moreover, this online community shares overlaps with other research clusters and intrusion groups like Scattered Spider, Muddled Libra, UNC3944, and Octo Tempest.

Beware: Government's Alert on Smishing Scam Threat

The Indian government has now urgently warned its citizens about the threat posed by smishing scams. Smishing, a combination of the words 'SMS' and 'phishing,' is the practice of hackers sending false text messages to people in an effort to get their sensitive personal information. This official warning serves as a reminder that residents need to be more vigilant and knowledgeable.

The warning highlights that cybercriminals are exploiting SMS communication to carry out their malicious intentions. These messages often impersonate legitimate entities, such as banks, government agencies, or popular online services, luring recipients into clicking on malicious links or sharing confidential information. The consequences of falling victim to smishing can be dire, ranging from financial loss to identity theft.

To shield themselves against this growing menace, citizens are urged to follow certain precautions:

1. Verify the Source: Always double-check the sender's details and the message's authenticity. Contact the organization directly using official contact information to confirm the legitimacy of the message.

2. Don't Click Hastily: Refrain from clicking on links embedded in SMS messages, especially if they ask for personal information or prompt immediate action. These links often lead to fraudulent websites designed to steal data.

3. Guard Personal Information: Never share sensitive information like passwords, PINs, Aadhar numbers, or banking details via SMS, especially in response to unsolicited messages.

4. Implement Security Measures: Install reliable security software on your mobile devices that can detect and block malicious texts. Regularly update the software for enhanced protection.

5. Educate Yourself: Stay informed about the latest smishing techniques and scams. Awareness is a strong defense against falling victim to such tricks.

6. Report Suspicious Activity: If you receive a suspicious SMS, report it to your mobile service provider and the local authorities. Reporting aids in tracking and preventing such scams.

The government's warning serves as a reminder that while technology enriches our lives, it's vital to remain cautious. Cybercriminals are continuously devising new ways to exploit unsuspecting individuals, making it imperative for everyone to stay well-informed and adopt preventive measures.

Consumers Warned of Rising Delivery Text Scams

 

Consumers are being advised to be wary of delivery scam texts while purchasing online for Christmas and Boxing Day sales. 

New research from cybersecurity firm Proofpoint shows that delivery 'smishing' scams are on the rise during the busiest shopping season of the year, according to UK Finance. So far in Q4, more than half (55.94%) of all reported smishing text messages impersonated parcel and package delivery firms. In Q4 2020, only 16.37 percent of smishing efforts were made. 

In comparison to Q4 2020, Proofpoint saw a considerable decrease in different types of smishing frauds in Q4 2021. Text scams mimicking financial institutions and banks, for example, accounted for 11.73 percent of all smishing attacks in 2021, compared to 44.57 percent in 2020. 

The information comes from Proofpoint's operation of the NCSC's 7726 text message system. Customers can use this method to report suspicious texts. 

Delivery smishing scams typically begin with a fraudster sending a bogus text message to the recipient alerting them that the courier was unable to make a delivery and demanding a charge or other information to rearrange. The consumer will be directed to a fake package delivery company's website, where they will be asked to provide personal and financial information. 

Following the significant development in online shopping during COVID-19, this form of scam has become increasingly common. Over two-thirds (67.4%) of all UK texts were reported as spam to the NCSC's 7726 text messaging system in the 30 days to mid-July 2021, according to Proofpoint. 

Which? revealed a very clever smishing fraud involving an extremely convincing DPD fake website in a recent investigation. 

Katy Worobec, managing director of economic crime at UK Finance, commented: “Scrooge-like criminals are using the festive season to try to trick people out of their cash. Whether you’re shopping online or waiting for deliveries over the festive period, it’s important to be on the lookout for scams. Don’t let fraudsters steal your Christmas – always follow the advice of the Take Five to Stop Fraud campaign and stop and think before parting with your information or money.” 

Steve Bradford, senior vice president EMEA at SailPoint, stated: “The sharp rise in text message scams – or smishing, which has increased tenfold compared to last year, should be a stark warning to the public. With parcel delivery scam texts expected to spike this Christmas, it’s clear cyber-criminals are using every opportunity available to target victims using new methods. This comes as more businesses use SMS to engage with customers, to accommodate the digital-first mindset that now characterizes many consumers. But this also opens the doors to threat actors able to masquerade as popular websites or customer service support."

“Consumers must be extra vigilant and refrain from clicking any links in text messages that they’re unsure about. It’s also crucial they are keeping their data, identities, and banking information safe – for example, by not taking pictures of their credit card and financial information, since photos often get stored in the cloud, which risks potential exposure to malicious actors.”