As per the official statement released by the zoo authority, an investigation is underway to assess whether the attack had any effect on the its guests, members and donor records. It further stated that it does not keep track of credit card information from customers, therefore it is doubtful that any sensitive data would have gotten out.

The attack has not targeted the Toronto Zoo's systems for the welfare, care, or support of its animals, and operations are continuing as usual. Online ticket purchases are still functional on the Zoo website.

In its statement, the Zoo stated: “We are working with the City of Toronto’s Chief Information Security Office and third-party cyber security experts to resolve the situation and have reported it to Toronto Police Services.” 

"Currently, our animal well-being, care and support systems have not been impacted by this incident and we are continuing with normal zoo operations, including being open to guests. The zoo website is not impacted, and ticket purchases can continue to be made online at torontozoo.com …"

Sadly, these incidences are growing more frequent. The authorities confirmed that they have upgraded their technological infrastructure in recent years.

The Zoo manager have requested the affected individual to be patient if they attempt to contact zoo workers over “the next several days.” Zoo administrators reported the intrusion to Toronto police, and they are collaborating with the city's information security agency and other cybersecurity specialists to remedy the matter.

Earlier, the Toronto Public Library suffered an attack on October which affected several of its services for patrons. While some library services, such as Wi-Fi, have resumed its operations, the library is still undergoing the restoration works to resume the other services on which the patrons rely to apply for jobs, communicate with other individuals, apply for housing and access services provided by the government.